Instagram

Is Instagram available for all tenants?

No, it is not available for all tenants as it is a Beta feature. It is only available on request and the feature must be enabled for a given tenant.

What throughput controls do we have in place?

Throughput controls are present at a Messaging API level in Admin Console Platform. For example, when a tenant is onboarded, the default limit is 13. You have an option to configure it to a higher limit.

Does Instagram expect to a have an agent leg for escalating conversations from bots to human agents?

Instagram mandates that an agent leg be deployed for escalating conversations from bots to human agents. This is because Instagram only has one message tag - the HUMAN_AGENT tag to respond within a 7 day-window of customer's last message.

What is the minimum followers count to use the API?

The minimum follower count is not present for using the API.

How can I link a Facebook page to an Instagram Professional account?

Please refer to the Instagram page for more information on this point.

How can I set up a Business account on Instagram?

Please refer to the Instagram page for more information on this point.

How can I setup a Creator account on Instagram?

Please refer to the Instagram page for more information on this point.