You can configure Outbound Webhooks to receive a copy of delivery notifications for messages sent via Instagram and for a copy of incoming messages received using Instagram by navigating to 'Assets -> Integrations -> Outbound Webhooks' sections in the platform.
Outbound Webhook configuration for tracking Instagram message delivery status
If you want to track message delivery status, select the Webex Connect Service you are sending the Instagram messages from under 'Entity' dropdown. Select the channel as Instagram.
{
"deliveryInfoNotification": {
"deliveryInfo": {
"timeStamp": "2022-07-11T15:40:35.113+05:30",
"Description": "Read",
"code": "7502",
"deliveryChannel": "instagram",
"additionalInfo": "",
"destination": "5275638769194520",
"destinationType": "igsid",
"deliveryStatus": "Read"
},
"subtid": "",
"transid": "95d9d8fb-fe31-4409-998a-69073f93bc57",
"callbackData": "customerID123|1234|new_sale",
"correlationid": "de36bb32-3f5d-46c9-b132-15e010a80ccc"
}
}
{
"deliveryInfoNotification": {
"deliveryInfo": {
"timeStamp": "2022-06-27T12:49:47.752+05:30",
"Description": "Submitted",
"code": "7501",
"deliveryChannel": "instagram",
"additionalInfo": "",
"destination": "5275638769194520",
"destinationType": "igsid",
"deliveryStatus": "Submitted"
},
"subtid": "",
"transid": "4da0671d-84bd-43ff-86a7-c08f3a0b5d21",
"callbackData": "customerID123|1234|new_sale",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDU0MDI4MzI3NjMzOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODMwNjQwMjE1NjYyMzExMDozMDU1MzYwNzYxMjU2MjI4ODgyNDgzNDczMjY4NzYyMjE0NAZDZD",
"correlationid": "de36bb32-3f5d-46c9-b132-15e010a80ccc"
}
}
{
"deliveryInfoNotification": {
"deliveryInfo": {
"timeStamp": "2022-06-08T06:28:57.847Z",
"Description": "Service provider exception.",
"code": "7010",
"deliveryChannel": "instagram",
"additionalInfo": "(#200) Please check if IG business connected to FB page correctly. Or check if page token has enough IG permissions granular scopes for IG send api.",
"destination": "5343911549005044",
"destinationType": "igsid",
"deliveryStatus": "Failed"
},
"subtid": "",
"transid": "2390a61e-19a8-4689-a697-518bc9380084",
"callbackData": "customerID123|1234|new_sale",
"correlationid": "de36bb32-3f5d-46c9-b132-15e010a80ccc"
}
}
Outbound Webhook configuration for tracking incoming Instagram messages and events
If you want to track incoming messages or events, select the Instagram channel asset you are receiving the messages on under 'Entity' dropdown.
Incoming Messages
{
"userId": "",
"channel": "instagram",
"igsid": "5343911549005044",
"appId": "a_637892544015410000",
"event": "MO",
"ts": "2022-06-03T14:46:00.620+05:30",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDUyNTc5MzAzMDcwOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE4MjUwOTQ0MTY4MjE2NTozMDUxNTQ4NTA1NTY5MTA4NjI3NDI0MzE1MzY1MjM1MDk3NgZDZD",
"tid": "1dc2cfe6-90db-4d23-ab92-61171ecb7df7_0",
"message": "This is Text MO to Instagram channel",
"attachment": "",
"timestamp": "1654247759591",
"attachmentType": "",
"attachmentUrl": "",
"storyReplyUrl": "",
"repliedMessageId": ""
}
{
"userId": "",
"channel": "instagram",
"igsid": "5343911549005044",
"appId": "a_637892544015410000",
"event": "MO",
"ts": "2022-06-03T14:55:04.879+05:30",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDUyNTc5MzAzMDcwOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE4MjUwOTQ0MTY4MjE2NTozMDUxNTQ5NTA0MzkzNzA3NDcyNjkwNDQzODkwMzAxMzM3NgZDZD",
"tid": "01969922-28fe-4d8f-a328-2721c1db08ad_0",
"message": "",
"attachment": "[{\"payload\":{\"url\":\"https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=344034221172801&signature=AbwBV7WmOsbGQC30lpfcEecP3YsiJWa7fJeHFD7XxbCDyqUDjeOpPrewtAK0EyZ3rwcH6Jv_LzlbtY_ffxXdndHepdaFUtM5d46IgKwLbEs_ixBE0O8bCddl7Hw4EEt6Vc2qobBg3Xd3MlLTmYesptfQZ76h3s5npVv9zAhSS7ulTAU\"},\"type\":\"image\"}]",
"timestamp": "1654248301055",
"attachmentType": "image",
"attachmentUrl": "https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=344034221172801&signature=AbwBV7WmOsbGQC30lpfcEecP3YsiJWa7fJeHFD7XxbCDyqUDjeOpPrewtAK0EyZ3rwcH6Jv_LzlbtY_ffxXdndHepdaFUtM5d46IgKwLbEs_ixBE0O8bCddl7Hw4EEt6Vc2qobBg3Xd3MlLTmYesptfQZ76h3s5npVv9zAhSS7ulTAU",
"storyReplyUrl": "",
"repliedMessageId": ""
}
{
"userId": "",
"channel": "instagram",
"igsid": "5343911549005044",
"appId": "a_637892544015410000",
"event": "MO",
"ts": "2022-06-03T14:56:00.040+05:30",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDUyNTc5MzAzMDcwOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE4MjUwOTQ0MTY4MjE2NTozMDUxNTQ5NjExMDQyMTQxNjI0ODk3MzU1NjY0NjQxMjI4OAZDZD",
"tid": "af6cbc51-6435-48e4-9b1e-cfc4630420c7_0",
"message": "",
"attachment": "[{\"payload\":{\"url\":\"https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=856049559130757&signature=AbwYIFzdjaKcDdB4v51fy-av5BpgUS7jNw5klylBWwlVQ3_dywNyWkV1F1pjOo0yOfik0aB_XVKOOwes5eNDc22u7E6uQzdojFdjPO-dPUG3O6rVaE362wq4CrUiDlefmoxcClOyLLDrtymGpOqpoMhLE6mFTbkhp7u5GvHsLonA_tI\"},\"type\":\"audio\"}]",
"timestamp": "1654248358869",
"attachmentType": "audio",
"attachmentUrl": "https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=856049559130757&signature=AbwYIFzdjaKcDdB4v51fy-av5BpgUS7jNw5klylBWwlVQ3_dywNyWkV1F1pjOo0yOfik0aB_XVKOOwes5eNDc22u7E6uQzdojFdjPO-dPUG3O6rVaE362wq4CrUiDlefmoxcClOyLLDrtymGpOqpoMhLE6mFTbkhp7u5GvHsLonA_tI",
"storyReplyUrl": "",
"repliedMessageId": ""
}
{
"userId": "",
"channel": "instagram",
"igsid": "5343911549005044",
"appId": "a_637892544015410000",
"event": "MO",
"ts": "2022-06-03T14:57:39.046+05:30",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDUyNTc5MzAzMDcwOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE4MjUwOTQ0MTY4MjE2NTozMDUxNTQ5NzgyMzk2Nzc1MjExNDUxODgwMjk5OTI3OTYxNgZDZD",
"tid": "85c96330-8a25-46a7-8586-57b23fc75ea5_0",
"message": "",
"attachment": "[{\"payload\":{\"url\":\"https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=18160469740222589&signature=AbykgPasu_vE0HnJ28-pqEqyBgWFRKjIW8y6_KgXw0oXkYkq5sDWr0twN0GwraHPNh9KGtaT0Iv_97JPD-_n0f5jEaXE4_ntqZs49680FzmmZmCPev_OS9_BDTpmEEr_N87ioGqOqBwHb1thuVG0BCZE8F1Ffxr1210Vq7VgjoJ8YGXPFg\"},\"type\":\"video\"}]",
"timestamp": "1654248451761",
"attachmentType": "video",
"attachmentUrl": "https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=18160469740222589&signature=AbykgPasu_vE0HnJ28-pqEqyBgWFRKjIW8y6_KgXw0oXkYkq5sDWr0twN0GwraHPNh9KGtaT0Iv_97JPD-_n0f5jEaXE4_ntqZs49680FzmmZmCPev_OS9_BDTpmEEr_N87ioGqOqBwHb1thuVG0BCZE8F1Ffxr1210Vq7VgjoJ8YGXPFg",
"storyReplyUrl": "",
"repliedMessageId": ""
}
{
"userId": "",
"channel": "instagram",
"igsid": "5343911549005044",
"appId": "a_637892544015410000",
"event": "MO",
"ts": "2022-06-03T14:58:55.206+05:30",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDUyNTc5MzAzMDcwOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE4MjUwOTQ0MTY4MjE2NTozMDUxNTQ5OTM0OTUxNDUwMTU4MTIyMjc3NTY2NzgxODQ5NgZDZD",
"tid": "cd352e67-3859-4242-b868-25e16f42d2f9_0",
"message": "",
"attachment": "[{\"payload\":{\"url\":\"https://media4.giphy.com/media/v1.Y2lkPTA3MTNiODVjNTM3M2FkOWRjY2I3YmI5Y2NhZGI0OWQ3M2ZkZWVmMWJkNjFiYTM5YyZjdD1z/oQzGGTeqFOjZEsgpar/200_d.gif\"},\"type\":\"image\"}]",
"timestamp": "1654248534461",
"attachmentType": "image",
"attachmentUrl": "https://media4.giphy.com/media/v1.Y2lkPTA3MTNiODVjNTM3M2FkOWRjY2I3YmI5Y2NhZGI0OWQ3M2ZkZWVmMWJkNjFiYTM5YyZjdD1z/oQzGGTeqFOjZEsgpar/200_d.gif",
"storyReplyUrl": "",
"repliedMessageId": ""
}
{
"userId": "",
"channel": "instagram",
"igsid": "5487763004639049",
"appId": "a_637985622706980000",
"event": "MO",
"ts": "2022-09-12T13:12:48.890+05:45",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDU1NTM5NjA0NzQ4OjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE4NzA2OTgxOTg2OTI4NDozMDY3NjMzODk3MTUzODY5Njk0NTM1Mzc4NDI0Mjk5NTIwMAZDZD",
"tid": "4676aa45-c1d4-4bba-a67e-4eccc9aeb850_0",
"message": "Story",
"attachment": "",
"timestamp": "1662967667842",
"attachmentType": "",
"attachmentUrl": "",
"storyReplyUrl": "https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=17918079125602966&signature=AbzZpm8jZobmngjPjSlKuOCrVdHojDIfzHAR6-s97eFYiYbGIKClOlJR9CUmYoKpuJCN_EcHij6W5V1A1oXYUN8cMHNYV8y0yz1MkHMEKxh5k5Oi9sNKzYIQBTOP9C_tA1RE1htNDHa5Nl-goDUtAB2W_v5m-Tf4G-vBLg0HCJWbuoXE2LbfFDBbpA5QHHOrHW-ybELI777tMFQpTOWo05XQJxO3lLhT",
"repliedMessageId": "",
"reaction": "",
"messageType": "story_reply"
}
{
"userId": "",
"channel": "instagram",
"igsid": "5487763004639049",
"appId": "a_637985622706980000",
"event": "MO",
"ts": "2022-09-12T13:12:48.890+05:45",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDU1NTM5NjA0NzQ4OjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE4NzA2OTgxOTg2OTI4NDozMDY3NjMzODk3MTUzODY5Njk0NTM1Mzc4NDI0Mjk5NTIwMAZDZD",
"tid": "4676aa45-c1d4-4bba-a67e-4eccc9aeb850_0",
"message": "Story",
"attachment": "",
"timestamp": "1662967667842",
"attachmentType": "",
"attachmentUrl": "",
"storyReplyUrl": "https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=17918079125602966&signature=AbzZpm8jZobmngjPjSlKuOCrVdHojDIfzHAR6-s97eFYiYbGIKClOlJR9CUmYoKpuJCN_EcHij6W5V1A1oXYUN8cMHNYV8y0yz1MkHMEKxh5k5Oi9sNKzYIQBTOP9C_tA1RE1htNDHa5Nl-goDUtAB2W_v5m-Tf4G-vBLg0HCJWbuoXE2LbfFDBbpA5QHHOrHW-ybELI777tMFQpTOWo05XQJxO3lLhT",
"repliedMessageId": "",
"reaction": "",
"messageType": "story_reply"
}
Postback
{
"userId": "",
"channel": "instagram",
"igsid": "5275638769194520",
"appId": "a_637928770889770000",
"event": "OnPostback",
"ts": "2022-07-11T15:46:33.111+05:30",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDU0MDI4MzI3NjMzOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODMwNjQwMjE1NjYyMzExMDozMDU3NjExNjQxNzQ1OTI1MjE1MTkwOTA0NDgzNzE1NDgxNgZDZD",
"timestamp": "1657534592298",
"tid": "a32f9da8-37b0-4489-b25c-5dc649f7c800_0",
"quickReplyPayload": "{\"payload\":\"location\"}",
"payload": "location",
"title": ""
}
{
"userId": "",
"channel": "instagram",
"igsid": "5275638769194520",
"appId": "a_637928770889770000",
"event": "OnPostback",
"ts": "2022-07-11T15:46:33.111+05:30",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDU0MDI4MzI3NjMzOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODMwNjQwMjE1NjYyMzExMDozMDU3NjExNjQxNzQ1OTI1MjE1MTkwOTA0NDgzNzE1NDgxNgZDZD",
"timestamp": "1657534592298",
"tid": "a32f9da8-37b0-4489-b25c-5dc649f7c800_0",
"quickReplyPayload": "{\"payload\":\"location\"}",
"payload": "location",
"title": ""
}
Message Deleted
{
"userId": "",
"channel": "instagram",
"igsid": "5487763004639049",
"appId": "a_637985622706980000",
"event": "MO",
"ts": "2022-09-12T13:12:48.890+05:45",
"messageId": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDU1NTM5NjA0NzQ4OjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE4NzA2OTgxOTg2OTI4NDozMDY3NjMzODk3MTUzODY5Njk0NTM1Mzc4NDI0Mjk5NTIwMAZDZD",
"tid": "4676aa45-c1d4-4bba-a67e-4eccc9aeb850_0",
"message": "Story",
"attachment": "",
"timestamp": "1662967667842",
"attachmentType": "",
"attachmentUrl": "",
"storyReplyUrl": "https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=17918079125602966&signature=AbzZpm8jZobmngjPjSlKuOCrVdHojDIfzHAR6-s97eFYiYbGIKClOlJR9CUmYoKpuJCN_EcHij6W5V1A1oXYUN8cMHNYV8y0yz1MkHMEKxh5k5Oi9sNKzYIQBTOP9C_tA1RE1htNDHa5Nl-goDUtAB2W_v5m-Tf4G-vBLg0HCJWbuoXE2LbfFDBbpA5QHHOrHW-ybELI777tMFQpTOWo05XQJxO3lLhT",
"repliedMessageId": "",
"reaction": "",
"messageType": "story_reply"
}