Messaging

This interface enables publication and receipt of Real-Time Messages and Push Notifications.

This interface has the following classes:

ICAppDelegate

This class is mandatory to use push notifications.

applicationDidEnterBackground

This method is used to disconnects the RTM connection when the app enters background mode.

  Syntax: (void)applicationDidEnterBackground:(UIApplication *)application;

  Example:

// AppDelegate.h
@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>
@end

// AppDelegate.m
@implementation AppDelegate
- (void)applicationDidEnterBackground:(UIApplication *)application 
{
    // Do something...
    [super applicationDidEnterBackground:application];
    // Do something...
}

@end
// AppDelegate.m
@interface AppDelegate ()
@property (nonatomic) ICAppDelegate *icAppDelegate;
@end

@implementation AppDelegate
 - (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (void)applicationDidEnterBackground:(UIApplication *)application
{
    // Do something...
    [self.icAppDelegate applicationDidEnterBackground:application];
    // Do something...
}
@end

applicationWillEnterForeground

This method is used to reconnects the RTM connection when the app enters foreground mode.

  Syntax: - (void)applicationWillEnterForeground:(UIApplication *)application;

  Example:

// AppDelegate.h@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>@end
// AppDelegate.m@implementation AppDelegate
-(void)applicationWillEnterForeground:(UIApplication *)application
{
    // Do something...
    [super applicationWillEnterForeground:application];
    // Do something...
}
@end
// AppDelegate.m
@interface AppDelegate ()
@property (nonatomic) ICAppDelegate *icAppDelegate;@end
@implementation AppDelegate
 - (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

-(void)applicationWillEnterForeground:(UIApplication *)application
{
    // Do something...
    [self.icAppDelegate applicationWillEnterForeground:application];
    // Do something...
}
@end

didReceiveNotificationResponse

This method is used to handle the notification response when the user responded to the notification by opening the application, dismissing the notification or choosing a UNNotificationAction.

  Syntax: - (void)userNotificationCenter:(UNUserNotificationCenter *)center didReceiveNotificationResponse:(UNNotificationResponse *)response withCompletionHandler:(void (^)(void))completionHandler;

  Example:

// AppDelegate.h@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>@end
// AppDelegate.m@implementation AppDelegate
-(void)userNotificationCenter:(UNUserNotificationCenter *)center didReceiveNotificationResponse:(UNNotificationResponse *)response withCompletionHandler:(void (^)(void))completionHandler
{
    // Do something...
    [super userNotificationCenter:center didReceiveNotificationResponse:response withCompletionHandler:completionHandler];
    // Do something...
}
@end
// AppDelegate.m
@interface AppDelegate ()
@property (nonatomic) ICAppDelegate *icAppDelegate;@end
@implementation AppDelegate
 - (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

-(void)userNotificationCenter:(UNUserNotificationCenter *)center didReceiveNotificationResponse:(UNNotificationResponse *)response withCompletionHandler:(void (^)(void))completionHandler
{
    // Do something...
    [self.icAppDelegate userNotificationCenter:center didReceiveNotificationResponse:response withCompletionHandler:completionHandler];
    // Do something...
}
@end

willPresentNotification

This method is used to handle the notification received when application is in the foreground.

  Syntax: - (void)userNotificationCenter:(UNUserNotificationCenter *)center willPresentNotification:(UNNotification *)notification withCompletionHandler:(void (^)(UNNotificationPresentationOptions options))completionHandler;

  Example:

// AppDelegate.h@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>@end
// AppDelegate.m@implementation AppDelegate
-(void)userNotificationCenter:(UNUserNotificationCenter *)center willPresentNotification:(UNNotification *)notification withCompletionHandler:(void (^)(UNNotificationPresentationOptions))completionHandler
{
    // Do something...
    [super userNotificationCenter:center willPresentNotification:notification withCompletionHandler:completionHandler];
    // Do something...
}
@end
// AppDelegate.m
@interface AppDelegate ()
@property (nonatomic) ICAppDelegate *icAppDelegate;@end
@implementation AppDelegate
 - (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

-(void)userNotificationCenter:(UNUserNotificationCenter *)center willPresentNotification:(UNNotification *)notification withCompletionHandler:(void (^)(UNNotificationPresentationOptions))completionHandler
{
    // Do something...
    [self.icAppDelegate userNotificationCenter:center willPresentNotification:notification withCompletionHandler:completionHandler];
    // Do something...
}
@end

didFinishLaunchingWithOptions

This method is used to initialize the SDK. It reads the configuration from the IMIconnectConfiguration.plist file. If the app is allowed to use push notifications, it will register the app for push notifications.

  Syntax: - (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(nullable NSDictionary *)launchOptions;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
{
    // Do something...
    [super application:application didFinishLaunchingWithOptions:launchOptions];
    // Do something...
    return YES;
}
// AppDelegate.m

@interface AppDelegate ()

@property (nonatomic) ICAppDelegate *icAppDelegate;

@end

@implementation AppDelegate

- (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
{
    // Do something...
    [self.icAppDelegate application:application didFinishLaunchingWithOptions:launchOptions];
    // Do something...
    return YES;
}

didRegisterUserNotificationSettings

This method is used to register the app for push notifications if the app is allowed to use it.

  Syntax: - (void)application:(UIApplication *)application didRegisterUserNotificationSettings:(UIUserNotificationSettings *)notificationSettings;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (void)application:(UIApplication *)application didRegisterUserNotificationSettings:(UIUserNotificationSettings *)notificationSettings
{
    // Do something...
    [super application:application didRegisterUserNotificationSettings:notificationSettings];
    // Do something...
}
// AppDelegate.m

@interface AppDelegate ()

@property (nonatomic) ICAppDelegate *icAppDelegate;

@end

@implementation AppDelegate

- (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (void)application:(UIApplication *)application didRegisterUserNotificationSettings:(UIUserNotificationSettings *)notificationSettings
{
    // Do something...
    [self.icAppDelegate application:application didRegisterUserNotificationSettings:notificationSettings];
    // Do something...
}

handleActionWithIdentifier for LocalNotifications

This method is used to handle the action sent by a local notification and selected by the user then it will send a read receipt to the back end. This feature will work only if the app is allowed to use either Push or Live Chat / In-App Messaging.

  Syntax:

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forLocalNotification:(UILocalNotification *)notification completionHandler:(void(^)())completionHandler;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forLocalNotification:(UILocalNotification *)notification completionHandler:(void(^)())completionHandler
{
    // Do something...
    [super application:application handleActionWithIdentifier:identifier forLocalNotification:notification completionHandler:completionHandler];
    // Do something...
}
// AppDelegate.m

@interface AppDelegate ()

@property (nonatomic) ICAppDelegate *icAppDelegate;

@end

@implementation AppDelegate

- (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forLocalNotification:(UILocalNotification *)notification completionHandler:(void(^)())completionHandler
{
    // Do something...
    [self.icAppDelegate application:application handleActionWithIdentifier:identifier forLocalNotification:notification completionHandler:completionHandler];
    // Do something...
}

handleActionWithIdentifier forLocalNotification withResponseInfo

This method is used to handle the action sent by a local notification and selected by the user then it will send a read receipt to the back end. You can pass additional details through the responseInfo dictionary. This feature will work only if the app is allowed to use either Push or RTM.

  Syntax:

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forLocalNotification:(UILocalNotification *)notification withResponseInfo:(NSDictionary *)responseInfo completionHandler:(void(^)())completionHandler;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forLocalNotification:(UILocalNotification *)notification withResponseInfo:(NSDictionary *)responseInfo completionHandler:(void(^)())completionHandler
{
    // Do something...
    [super application:application handleActionWithIdentifier:identifier forLocalNotification:notification withResponseInfo:responseInfo completionHandler:completionHandler];
    // Do something...
}
// AppDelegate.m

@interface AppDelegate ()

@property (nonatomic) ICAppDelegate *icAppDelegate;

@end

@implementation AppDelegate

- (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forLocalNotification:(UILocalNotification *)notification withResponseInfo:(NSDictionary *)responseInfo completionHandler:(void(^)())completionHandler
{
    // Do something...
    [self.icAppDelegate application:application handleActionWithIdentifier:identifier forLocalNotification:notification withResponseInfo:responseInfo completionHandler:completionHandler];
    // Do something...
}

handleActionWithIdentifier forRemoteNotification

This method is used to handle the action sent by a remote notification and selected by the user then it will send a read receipt to the back end. This feature will work only if the app is allowed to use Push.

  Syntax:

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forRemoteNotification:(NSDictionary *)userInfo completionHandler:(void(^)())completionHandler;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forRemoteNotification:(NSDictionary *)userInfo completionHandler:(void(^)())completionHandler
{
    // Do something...
    [super application:application handleActionWithIdentifier:identifier forRemoteNotification:userInfo completionHandler:completionHandler];
    // Do something...
}
// AppDelegate.m

@interface AppDelegate ()

@property (nonatomic) ICAppDelegate *icAppDelegate;

@end

@implementation AppDelegate

- (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forRemoteNotification:(NSDictionary *)userInfo completionHandler:(void(^)())completionHandler
{
    // Do something...
    [self.icAppDelegate application:application handleActionWithIdentifier:identifier forRemoteNotification:userInfo completionHandler:completionHandler];
    // Do something...
}

handleActionWithIdentifier forRemoteNotification withResponseInfo

This method is used to handle the action sent by a remote notification and selected by the user then it will send a read receipt to the back end. You can pass additional details through the responseInfo dictionary. This feature will work only if the app is allowed to use Push.

  Syntax:

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forRemoteNotification:(NSDictionary *)userInfo withResponseInfo:(NSDictionary *)responseInfo completionHandler:(void(^)())completionHandler;.

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forRemoteNotification:(NSDictionary *)userInfo withResponseInfo:(NSDictionary *)responseInfo completionHandler:(void(^)())completionHandler
{
    // Do something...
    [super application:application handleActionWithIdentifier:identifier forRemoteNotification:userInfo withResponseInfo:responseInfo completionHandler:completionHandler];
    // Do something...
}
// AppDelegate.m

@interface AppDelegate ()

@property (nonatomic) ICAppDelegate *icAppDelegate;

@end

@implementation AppDelegate

- (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (void)application:(UIApplication *)application handleActionWithIdentifier:(nullable NSString *)identifier forRemoteNotification:(NSDictionary *)userInfo withResponseInfo:(NSDictionary *)responseInfo completionHandler:(void(^)())completionHandler
{
    // Do something...
    [self.icAppDelegate application:application handleActionWithIdentifier:identifier forRemoteNotification:userInfo withResponseInfo:responseInfo completionHandler:completionHandler];
    // Do something...
}

didRegisterForRemoteNotificationsWithDeviceToken

This method is used to send the device token to the back end in order to be used to send push notification to the user.

  Syntax: - (void)application:(UIApplication *)application didRegisterForRemoteNotificationsWithDeviceToken:(NSData *)deviceToken;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (void)application:(UIApplication *)application didRegisterForRemoteNotificationsWithDeviceToken:(NSData *)deviceToken
{
    // Do something...
    [super application:application didRegisterForRemoteNotificationsWithDeviceToken:deviceToken];
    // Do something...
}
// AppDelegate.m

@interface AppDelegate ()

@property (nonatomic) ICAppDelegate *icAppDelegate;

@end

@implementation AppDelegate

- (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (void)application:(UIApplication *)application didRegisterForRemoteNotificationsWithDeviceToken:(NSData *)deviceToken
{
    // Do something...
    [self.icAppDelegate application:application didRegisterForRemoteNotificationsWithDeviceToken:deviceToken];
    // Do something...
}

didFailToRegisterForRemoteNotificationsWithError

This method is used to log the reason why the app has failed to register for push notification.

  Syntax: - (void)application:(UIApplication *)application didFailToRegisterForRemoteNotificationsWithError:(NSError *)error;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (void)application:(UIApplication *)application didFailToRegisterForRemoteNotificationsWithError:(NSError *)error
{
    // Do something...
    [super application:application didFailToRegisterForRemoteNotificationsWithError:error];
    // Do something...
}
// AppDelegate.m

@interface AppDelegate ()

@property (nonatomic) ICAppDelegate *icAppDelegate;

@end

@implementation AppDelegate

- (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (void)application:(UIApplication *)application didFailToRegisterForRemoteNotificationsWithError:(NSError *)error
{
    // Do something...
    [self.icAppDelegate application:application didFailToRegisterForRemoteNotificationsWithError:error];
    // Do something...
}

didReceiveRemoteNotification

This method is used to handle the received remote notification. Using this method a notification can be sent to the user or to notify the app with changes done on Webex Connect. A delivery report will be sent to the back end.

It is recommended to use the method - (void)application:(UIApplication *)application didReceiveRemoteNotification:(NSDictionary *)userInfo fetchCompletionHandler:(void (^)(UIBackgroundFetchResult result))completionHandler instead of this method. This method will not be invoked when you implement - (void)application:(UIApplication *)application didReceiveRemoteNotification:(NSDictionary *)userInfo fetchCompletionHandler:(void (^)(UIBackgroundFetchResult result))completionHandler .

  Syntax: - (void)application:(UIApplication *)application didReceiveRemoteNotification:(NSDictionary *)userInfo;

didReceiveRemoteNotification with fetchCompletionHandler

This method is used to handle the received remote notification. Using this method a notification can be sent to the user or to notify the app with changes done on Webex Connect.

  Syntax: - (void)application:(UIApplication *)application didReceiveRemoteNotification:(NSDictionary *)userInfo fetchCompletionHandler:(void (^)(UIBackgroundFetchResult result))completionHandler;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate
  
- (void)application:(UIApplication *)application didReceiveRemoteNotification:(NSDictionary *)userInfo fetchCompletionHandler:(void (^)(UIBackgroundFetchResult result))completionHandler
{
    // Do something...
    [super application:application didReceiveRemoteNotification:userInfo fetchCompletionHandler:completionHandler];
    // Do something...
}
// AppDelegate.m

@interface AppDelegate ()

@property (nonatomic) ICAppDelegate *icAppDelegate;

@end

@implementation AppDelegate

- (ICAppDelegate *)icAppDelegate
{
    if (_icAppDelegate != nil)
    {
        return _icAppDelegate;
    }
    
    _icAppDelegate = [ICAppDelegate new];
    return _icAppDelegate;
}

- (void)application:(UIApplication *)application didReceiveRemoteNotification:(NSDictionary *)userInfo fetchCompletionHandler:(void (^)(UIBackgroundFetchResult result))completionHandler
{
    // Do something...
    [self.icAppDelegate application:application didReceiveRemoteNotification:userInfo fetchCompletionHandler:completionHandler];
    // Do something...
}

didReceiveLocalNotification

This method is used to handle the received local notification.

  Syntax: - (void)application:(UIApplication *)application didReceiveLocalNotification:(UILocalNotification *)notification;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (void)application:(UIApplication *)application didReceiveLocalNotification:(UILocalNotification *)notification;
{
    // Do something...
    [super application:application didReceiveLocalNotification:notification];
    // Do something...
}
// AppDelegate.m
@interface AppDelegate()

@property(nonatomic) ICAppDelegate * icAppDelegate;

@end

@implementation AppDelegate

    -
    (ICAppDelegate * ) icAppDelegate {
        if (_icAppDelegate != nil) {
            return _icAppDelegate;
        }

        _icAppDelegate = [ICAppDelegate new];
        return _icAppDelegate;
    }

-
(void) application: (UIApplication * ) application didReceiveLocalNotification: (UILocalNotification * ) notification; {
    // Do something...
    [self.icAppDelegate application: application didReceiveLocalNotification: notification];
    // Do something...
}

performFetchWithCompletionHandler

This method is used to launch the monitoring process and retrieve pending messages. If new messages are available, a local notification is sent to the user.

  Syntax: - (void)application:(UIApplication *)application performFetchWithCompletionHandler:(void (^)(UIBackgroundFetchResult))completionHandler;

  Example:

// AppDelegate.h

@interface AppDelegate : ICAppDelegate <UIApplicationDelegate>

@end

// AppDelegate.m

@implementation AppDelegate

- (void)application:(UIApplication *)application performFetchWithCompletionHandler:(void (^)(UIBackgroundFetchResult))completionHandler
{
    // Do something...
    [super application:application performFetchWithCompletionHandler:completionHandler];
    // Do something...
}
// AppDelegate.m

@interface AppDelegate()

@property(nonatomic) ICAppDelegate * icAppDelegate;

@end

@implementation AppDelegate

    -(ICAppDelegate * ) icAppDelegate {
        if (_icAppDelegate != nil)
		{
            return _icAppDelegate;
        }

        _icAppDelegate = [ICAppDelegate new];
        return _icAppDelegate;
    }

-(void) application: (UIApplication * ) application performFetchWithCompletionHandler: (void( ^ )(UIBackgroundFetchResult)) completionHandler {
    // Do something...
    [self.icAppDelegate application: application performFetchWithCompletionHandler: completionHandler];
    // Do something...
}

ICMessaging

The ICMessaging singleton class facilitates the ability to send and receive RTM messages and update the read status for RTM and Push.

PropertyDescription
@property (nonatomic, weak) id delegate;This property refers to the delegate implementing ICMessagingDelegate methods.
@property (nonatomic, weak) id actionsDelegate;This property refers to the delegate implementing ICMessagingActionsDelegate methods.
@property (nonatomic, readonly) BOOL isConnected;This property returns YES if the RTM connection is currently connected.
@property (nonatomic, readonly) ICConnectionStatus connectionStatus;This property returns the current connection status between the SDK and the Webex Connect platform.
@property (nonatomic) id messageStoreThe ICMessageStore implementation which the SDK will use to store data. Passing a null value is valid and disables storage capability.
@property (nonatomic, weak) id tokenDelegate;This property refers to the delegate implementing ICDeviceTokenDelegate methods.

- (void)sendClickedEventForTransactionId:(NSString *)transactionId forButton:(ICButton *)button completionHandler:(void(^)(NSError *error))completionHandler;

This method sends a click event to the messaging manager for the selected button and with the transaction id.

Syntax: - (void)sendClickedEventForTransactionId:(NSString *)transactionId forButton:(ICButton *)button completionHandler:(void(^)(NSError *error))completionHandler;

Parameters:

ParameterTypeDescription
transactionIdNSStringThe transactionId of the message
buttonICButtonThe interacted ICButton for which an ICMessage is created

Return Value: nil

Sample Code:

[[ICMessaging shared] sendClickedEventForTransactionId:_message.transactionId forButton:_buttonObj completionHandler:^(NSError *error) {

NSLog(@"sendClickEvent ICInteractiveDataTypeWebURL error:%@",error);

}];

shared

This method is returns the ICMessaging singleton instance. The instance is created internally on demand.

Syntax: + (instancetype)shared;

Return Value: Returns ICMessaging singleton instance.

connect

Once the RT feature is enabled in the app asset created on Webex Connect and user registration is done, the App Developer can establish a connection between the app and Webex Connect platform by calling the connect method appropriately. This enables the messages sent from Webex Connect to be received on the app. When the application is running in the background, SDK is disconnected from Webex Connect. While in the disconnected state, incoming In-App messages are not received, however when the application comes to foreground again, SDK will establish a connection with the Webex Connect platform and allow messages to be received.

The connect method is used to establish a connection to receive Real-Time Messages from the Webex Connect platform. When the connection is successful, the status events are notified through ICMessagingDelegate didChangeConnectionStatus.

It throws an error as defined if the user is not currently registered to the Webex Connect or if RTM feature is not enabled in the policy.

Syntax: - (BOOL)connect:(NSError **)error;

Example:

NSError * error;
[ICMessaging shared].delegate = self;
[[ICMessaging shared] connect: & error];
if (error) {
    NSLog(@ "Connection Failed. Reason: %@", error.localizedDescription);
}

disconnect

This method is used to disconnect the connection between the app and the Webex Connect platform. If there is no active connection, then this method fails silently. When the disconnection is successful, the status events are notified through ICMessagingDelegate didChangeConnectionStatus.

It throws an error as defined if the user is not currently registered with Webex Connect or if RTM feature is not enabled in the policy.

  Syntax: - (BOOL)disconnect:(NSError **)error;

  Example:

NSError * error;
[[ICMessaging shared] disconnect: & error];
if (error) {
    NSLog(@ "Disconnection failed. Reason: %@", error.localizedDescription);
} else {
    NSLog(@ "Disconnection succeeded.");
}

subscribeTopic

This method is used to subscribe to the passed topic, allowing the SDK to receive messages on that topic. If the subscription succeeds, error in completionHandler will be null. Incoming messages are received through ICMessagingDelegate didReceiveMessage.

  Syntax: - (void)subscribeTopic:(NSString *)topic completionHandler: (void(^)(NSError *error))completionHandler;

  Parameters:

ParameterTypeDescription
topicStringSpecifies the topic name to subscribe.

  Example:

[[ICMessaging shared] subscribeTopic:topic completionHandler:^(NSError *error)
{
    if (error)
    {
        NSLog(@"Subscription failed. Reason: %@", error.localizedDescription);
    }
    else
    {
        NSLog(@"Subscription succeeded.");
    }
}];

unsubscribeTopic

This method is used to unsubscribe to the passed topic, preventing the SDK to receive messages on that topic. The messages may still be received until the callback has reported success (error == nil). The results of the operation are reported through the completionHandler.

  Syntax: - (void)unsubscribeTopic:(NSString *)topic completionHandler:(void(^)(NSError *error))completionHandler;

  Parameters:

ParameterTypeDescription
topicStringSpecifies the topic name to unsubscribe.

  Example:

[[ICMessaging shared] unsubscribeTopic:topic
                     	completionHandler:^(NSError *error)
{
    if (error)
    {
        NSLog(@"Unsubscription failed. Reason: %@", error.localizedDescription);
    }
    else
    {
        NSLog(@"Unsubscription succeeded.");
    }
}];

publishMessage

This method is used to publish the passed ICMessage instance through RTM connection. If the message is published, error in completionHandler will be nil.

  Syntax: - (void)publishMessage:(ICMessage *)message completionHandler:(void(^)(NSError *error))completionHandler;

  Parameters:

ParametersTypeDescription
messageICMessage Refer to ICMessage class.

  Example:

ICMessage *icMessage = [ICMessage new];
icMessage.message = @"My message";
icMessage.thread = thread;
[[ICMessaging shared] publishMessage:icMessage
                       completionHandler:^(NSError *error)
{
    if (error)
    {
        NSLog(@"Publication failed. Reason: %@", error.localizedDescription);
    }
    else
    {
        NSLog(@"Publication succeeded.");
    }
}];

setMessageAsReadForTransactionId

This method is used to update the status of the message identified by transactionId as Read. If the message status is set to read, error in completionHandler will be nil.

  Syntax: -(void)setMessageAsReadForTransactionId:(NSString *)transactionId completionHandler:(void(^)(NSError *error))completionHandler;

  Parameters:

ParameterTypeDescription
transactionIdStringSpecifies a unique transaction id.
[[ICMessaging shared] setMessageAsReadForTransactionId:message.transactionId
                                     	completionHandler:^(NSError *error)
{
    if (error)
    {
        NSLog(@"Can't set the message: %@ to read. Reason: %@"
                  ,message.transactionId
                  ,error.localizedDescription);
    }
    else
    {
        NSLog(@"Message:%@ has been set as read", message.transactionId);
    }
}];

setMessagesAsReadForTransactionIds

This method is used to update the status of the messages identified by transactionIds array as Read. The results of the operation are reported through the completionHandler.

  Syntax: -(void)setMessagesAsReadForTransactionIds:(NSArray *)transactionIds completionHandler:(void(^)(NSError *error))completionHandler;

  Parameters:

ParameterTypeDescription
transactionIdsNSArraySpecifies an array of unique transaction ids.

setNotificationCategories

This method is used to register new notification categories that are used for interactive notifications.

  Syntax: - (void)setNotificationCategories:(NSArray *)notificationCategories;

  Parameters:

ParameterTypeDescription
notificationCategoriesNSArraySpecifies an array of notificationCategories to register.

handleActionWithIdentifier

This method is used to handles the interactive action or default action selected by a user. This method should be called only if the action is selected while the app is active. For the default action case, a nil identifier should be passed.

  Syntax: - (void)handleActionWithIdentifier:(NSString *)identifier forMessage:(ICMessage *)message withResponse:(NSString *)response;

  Parameters:

ParameterTypeDescription
identifierNSStringSpecifies an identifier of the action selected by the user (nil for default action).
responseNSStringSpecifies an extra response associated to the action.

fetchTopics

This method is used to get a list of topics that are configured with the Webex Connect application. To control the type of topics that are returned, use the filter parameter.

  Syntax: - (void)fetchTopics:(int)offset completionHandler:(void(^)(NSArray *topics, NSError *error))completionHandler

  Parameters:

ParameterTypeDescription
offsetIntegerPass offset value to fetch topics from that Offset value.
completionHandlerNSErrorInvoked when the response is received.

  Example:

[[ICMessaging shared] fetchTopics:0
                    completionHandler:^(NSArray *topics, NSError *error)
     {
         if (topics != nil && topics.count > 0)
         {
             for (ICTopic *topic in topics)
             {
                 NSLog(@"Topic name: %@",topic.name);
             }
         }
     }];

fetchStreams (Deprecated)

This method fetches a list of streams that have been configured to be used with the current Webex Connect application.

  Syntax: - (void)fetchStreams:(void(^)(NSArray *streams, NSError *error))completionHandler

  Parameters:

ParameterTypeDescription
completionHandlerNSErrorInvoked when the response is received.

  Example:

[[ICMessaging shared] fetchStreams:^(NSArray *streams, NSError *error)
     {
         for (ICStream *stream in streams)
         {
             NSLog(@"Stream name: %@", stream.name);
         }
     }];

createThread

This method creates a thread based on a title for a stream.

  Syntax: - (void)createThread:(ICThread *)thread completionHandler:(void(^)(ICThread *thread, NSError *error))completionHandler

  Parameters:

ParameterTypeDescription
threadICThreadThe thread that will be created
completionHandler(ICThread _thread, NSError _error)A completionHandler with new thread and Error object.

  Example:

ICThread *newThread = [ICThread new];
    newThread.category = @”Conversations”;
    newThread.title = @”My New Thread”;
    newThread.extras = @{@"firstName" : @"sample"}
    [[ICMessaging shared] createThread:newThread
                     completionHandler:^(ICThread *thread, NSError *error)
     {
NSLog(@"New thread created with Thread id: %@",thread.threadId);
}];

updateThread

This method is used to update the existing thread.

  Syntax: - (void)updateThread:(ICThread *)thread completionHandler:(void(^)(NSError *error))completionHandler;

  Parameters:

ParameterTypeDescription
threadICThreadThe thread to update
completionHandler(NSError *error)A completion Handler with Error object to report operation is success or failure.

  Example:

ICThread *thread = <ICThread_To_Update>;
    [[ICMessaging shared] updateThread:thread completionHandler:^(NSError *error) {
        if (error == nil)
        {
            NSLog(@"Thread updated");
        }
        else
        {
            NSLog(@"Error while updating thread: %@",error.localizedDescription);
        }
    }];

closeThread

This method is used to close the existing thread.

  Syntax: - (void)closeThread:(ICThread *)thread completionHandler:(void(^)(NSError *error))completionHandler;

  Parameters:

ParameterTypeDescription
threadICThreadThe thread to close.
completionHandler(NSError *error)A completion Handler with Error object to report operation is success or failure.

  Example:

ICThread *thread = <ICThread_To_Close>;
    [[ICMessaging shared] closeThread:thread completionHandler:^(NSError *error) {
        if (error == nil)
        {
            NSLog(@"Thread closed");
        }
        else
        {
            NSLog(@"Error while closing thread: %@",error.localizedDescription);
        }
    }];

fetchMessages

This method fetches a list of messages received or sent before the date parameter. The messages will be fetched 50 by 50. To see if more messages are available, check hasMoreMessages parameter.

  Syntax: - (void)fetchMessagesForThreadId:(NSString *) threadId untilDate:(NSDate *) date completionHandler:(void(^)(NSArray *messages, BOOL hasMoreMessages, NSError *error))completionHandler

ParameterTypeDescription
threadIdStringThe threadId on which the messages have been received.
dateDateThe date until when the messages will be fetched.

  Parameters:

  Example:

[[ICMessaging shared] fetchMessagesForThreadId:@"My thread id"
                                         untilDate:[NSDate date]
                                 completionHandler:^(NSArray *messages, BOOL hasMoreMessages, NSError *error)
     {
         if (messages != nil && messages.count > 0)
         {
             for (ICMessage *message in messages)
             {
                 NSLog(@"Message: %@",message.message);
             }
         }
     }];

fetchThreads

This method is used to get a list of threads that are created before the date with limit passed and at least one message transaction completed. Results are reported through the ICFetchThreadsCallback callback.

  Syntax:- (void)fetchThreadsUpdatedBeforeDate:(NSDate *)updatedBefore limit:(NSInteger)limit completionHandler:(void(^)(NSArray *threads, BOOL hasMoreThreads, NSError *error))completionHandler

  Parameters:

ParameterTypeDescription
updatedBeforeNSDatepass value to fetch Threads before that Date
limitNSIntegerpass value to limit the fetching thread count
completionHandlerIntegerInvoked to report operation success or failure
ICMessaging.getInstance().fetchThreads(beforeDate,10, new ICFetchThreadsCallback()
{
   @Override
   public void onFetchThreadsComplete(final ICThread[] threads, final boolean hasMoreData, final ICException exception)
   {
      if (exception != null)
      {
         Log.e("fetchThreads", "fetchThreads failed! Reason:" + exception.toString());
         return;
      }
      Log.e("fetchThreads", "fetchThreads success:");
   }
});

fetchThreadForCategory

This method fetches a list of threads which matches the given Category.

  Syntax:- (void)fetchThreadsForCategory:(NSString *)category updatedBeforeDate:(NSDate *)updatedBefore limit:(NSInteger)limit completionHandler:(void(^)(NSArray *threads, BOOL hasMoreThreads, NSError *error))completionHandler;

  Parameters:

ParameterTypeDescription
categoryNSStringThe category on which the threads have been updated
updatedBeforeNSDateThe date before which the threads have been updated
limitNSIntegerThe max number of threads that will be received
completionHandler(NSArray _threads, BOOL hasMoreThreads, NSError _error)A completionHandler called when the response is received. It will contain an array of threads or an error if the request failed.

fetchThreadsForType

This method fetches a list of threads which matches the given Thread Type.

  Syntax:- - (void)fetchThreadsForType:(ICThreadType)type updatedBeforeDate:(NSDate *)updatedBefore limit:(NSInteger)limit completionHandler:(void(^)(NSArray *threads, BOOL hasMoreThreads, NSError *error))completionHandler;

  Parameters:

ParameterTypeDescription
typeICThreadTypeThe type on which the threads have been updated.
updatedBeforeNSDateThe date before which the threads have been updated
limitNSIntegerThe max number of threads that will be received
completionHandler(NSArray _threads, BOOL hasMoreThreads, NSError _error)A completionHandler called when the response is received. It will contain an array of threads or an error if the request failed.

fetchMessages

This method is used to get a list of messages from connect platform. Results are reported through the ICFetchMessagesCallback callback.

Syntax: (void)fetchMessagesForThreadId:(NSString *)threadId untilDate:(NSDate *)date limit:(NSInteger)limit completionHandler:(void(^)(NSArray *messages, BOOL hasMoreMessages, NSError *error))completionHandler

Parameters:

ParameterTypeDescription
threadIdNSStringSpecifies the ThreadId value.
dateNSDateSpecifies the date before the messages needs to returned.
limitNSIntegerPass value to limit the fetching message count
completionHandlerIntergerInvoked to report operation success or failure
ICMessaging.getInstance().fetchMessages(threadId,beforeDate,10, new ICFetchMessagesCallback()
{
   @Override
   public void onFetchMessagesComplete(final ICMessage[] messages, final boolean hasMoreData, final ICException exception)
   {

      if (exception != null)
      {
         Log.e("fetchMessages", "fetchMessages failed! Reason:" + exception.toString());
         return;
      }
      Log.e("fetchMessages", "fetchMessages success:");

   }
});

deleteMessage

This method is used to delete the given message transaction id from the Webex Connect platform.

Syntax: (void)deleteMessageForTransactionId:(NSString *)transactionId completionHandler:(void(^)(NSError *error))completionHandler

Parameters:

ParameterTypeDescription
messageTransactionIdStringThe transaction id of the message. See ICMessage.getTransactionId().
NSString *messageTransactionId = message.getTransactionId();
[[ICMessaging shared] deleteMessageForTransactionId:messageTransactionId completionHandler:^(NSError *error)
{
    if(error)
    {
        NSLog(@"DeleteMessage - Error: %@", error.localizedDescription);
        
        return;
    }
    
    NSLog(@"DeleteMessage - PublMessage deleted successfully, transactionId: %@", messageTransactionId);
}];

deleteMessageForTransactionId

This method is used to delete the message for given TransactionId.

Syntax: - (void)deleteMessageForTransactionId:(NSString *)transactionId completionHandler:(void(^)(NSError *error))completionHandler;

Parameters

ParameterTypeDescription
transactionIdNSStringThe transactionId of the message to delete.
completionHandler(NSError *error)A completionHandler called when the response is received. If message is deleted, error in completionHandler will be nil.

setFCMPushProvider

This method is used to set the ICFCMPushProvider.

Syntax: (void)setFCMPushProvider:(id<ICFCMPushProvider>)fcmPushProvider;

processFCMPushToken

This method is called to handle a new push token.

Syntax: (void)processFCMPushToken:(NSString *)token;

Make sure to create a class that will confirm to ICFCMPushProvider protocol and implements the FCM related methods as shown below.

FCMPushProvider.h 

#import <Foundation/Foundation.h> 
#import <IMIconnectCoreSDK/IMIconnectCoreSDK.h> 

NS_ASSUME_NONNULL_BEGIN 
@interface FCMPushProvider :NSObject <ICFCMPushProvider> 
@end  
NS_ASSUME_NONNULL_END  

FCMPushProvider.m 

#import "FCMPushProvider.h" 
@import Firebase; 
@interface FCMPushProvider()<FIRMessagingDelegate> 
@property (nonatomic) NSString *fcmToken; 
@end 

@implementation FCMPushProvider 
- (instancetype)init 
{ 
    if (self = [super init]) 
    { 
        [FIRApp configure]; 
        [FIRMessaging messaging].delegate = self; 
    } 
    return self; 
} 
- (nonnull NSString *)getToken 
{ 
    return self.fcmToken; 
} 
- (void)subscribeToTopic:(nonnull NSString *)topic completionHandler:(nonnull void (^)(NSError * _Nullable))completionHandler 
{ 
    [[FIRMessaging messaging] subscribeToTopic:topic completion:completionHandler]; 
} 
- (void)unsubscribeFromTopic:(nonnull NSString *)topic 
{ 
    [[FIRMessaging messaging] unsubscribeFromTopic:topic]; 
} 

- (void)registerForFCM 
{ 
    @try 
    { 
        [FIRApp configure]; 
        [FIRMessaging messaging].delegate = self; 
    } 
    @catch (NSException *exception) 
    { 
        NSLog(@"Firebase exception: %@",exception.reason); 
    } 
    // Add observer for InstanceID token refresh callback. 
    [[NSNotificationCenter defaultCenter] addObserver:self selector:@selector(didFCMRefreshToken:)                                                  name:kFIRInstanceIDTokenRefreshNotification object:nil]; 
} 

// [START refresh_token] 
-(void)messaging:(FIRMessaging *)messaging didReceiveRegistrationToken:(NSString *)fcmToken 
{ 
    NSLog(@"FCM registration token: %@", fcmToken); 
    self.fcmToken = fcmToken; 
    [self processFCMPushToken]; 
} 
// [END refresh_token] 

-(void)didFCMRefreshToken:(NSNotification *)notification 
{ 
    // Note that this callback will be fired everytime a new token is generated, including the first 
    // time. So if you need to retrieve the token as soon as it is available this is where that 
    // should be done. 
    [[FIRInstanceID instanceID] instanceIDWithHandler:^(FIRInstanceIDResult * _Nullable result, NSError * _Nullable error) { 
        if (error == nil) { 
            NSString *refreshedToken = result.token; 
            self.fcmToken = refreshedToken; 
            [self processFCMPushToken]; 
        } 
    }]; 
} 

-(void)applicationReceivedRemoteMessage:(FIRMessagingRemoteMessage *)remoteMessage 
{ 
} 

- (void)processFCMPushToken 
{ 
  if([IMIconnect isRegistered]) 
    { 
         [[ICMessaging shared] processFCMPushToken:self.fcmToken]; 
    } 
} 
@end

isConnectPushMessage

This method can be used to validate the passed message is Webex Connect's message or not. Returns YES if the message is from Webex Connect platform and returns NO if not.

Syntax: + (BOOL)isConnectPushMessage:(NSDictionary *)userInfo;

Parameters:

ParameterTypeDescription
userInfoNSDictionaryThe push message that needs to be validated

*Example:

Bool isConnectMessage= [ICMessaging isConnectPushMessage: <push message dictionary>];

sendClickedEventForTransactionId

This method sends a click event to the messaging manager for the selected button and with the transaction ID.

Syntax: - (void)sendClickedEventForTransactionId:(NSString *)transactionId forButton:(ICButton *)button completionHandler:(void(^)(NSError *error))completionHandler;

ParameterTypeDescription
transactionIdNSStringThe transactionId of the message
buttonICButtonThe interacted ICButton for which an ICMessage is created

Return Value: NIL

Example:

[[ICMessaging shared] sendClickedEventForTransactionId:_message.transactionId forButton:_buttonObj completionHandler:^(NSError *error) {
            NSLog(@"sendClickEvent ICInteractiveDataTypeWebURL error:%@",error);
        }];

registerForRemoteNotifications

This method checks and registers the user for remote notifications.

Syntax: - (void)registerForRemoteNotifications;

Return Value: NIL

Sample Code:

[[ICMessaging shared] registerForRemoteNotifications];

ICMessagingActionsDelegate

This class allows you to override the process done after a user has clicked on an action displayed by an interactive notification.

shouldOverrideAction

This method is invoked whenever a user clicks on an action to know if the developer wants to override the internal process of the SDK. If not implemented, the default value is NO.

  Syntax: - (BOOL)shouldOverrideAction:(NSString *)action withIdentifier:(NSString *)identifier forMessage:(ICMessage *)message;

  Parameters:

ParameterTypeDescription
messageICMessageRefer to ICMessage class.
identifierNSStringSpecifies an identifier of the action selected by the user.
actionNSStringSpecifies the action related to the notification.

  Example:

- (BOOL)shouldOverrideAction:(NSString *)action withIdentifier:(NSString *)identifier forMessage:(ICMessage *)message
{
    return YES;
}

performAction

This method is invoked whenever a user clicks on an action and if shouldOverrideAction returns _YES _for this action.

  Syntax: - (void)performAction:(NSString *)action withIdentifier:(NSString *)identifier forMessage:(ICMessage *)message withResponseInfo:(NSDictionary *)responseInfo;

  Parameters:

ParameterTypeDescription
responseInfoNSDictionarySpecifies an extra response associated to the action.
messageICMessageRefer to ICMessage class.
identifierNSStringSpecifies an identifier of the action selected by the user.
actionNSStringSpecifies the action related to the notification.

  Example:

- (void)performAction:(NSString *)action withIdentifier:(NSString *)identifier forMessage:(ICMessage *)message withResponseInfo:(NSDictionary *)responseInfo
{
    NSLog(@"action: %@,message: %@",action,identifier,message.message);
}

ICMessagingDelegate

This class allows the interception of incoming messages and RTM connection status changes.

didReceiveMessage

This method is invoked whenever a new Push or RTM message is received. This method is invoked after internal processing is complete, such as local notification may have already been generated.

  Syntax: - (void)didReceiveMessage:(ICMessage *)message fromTap:(BOOL)fromTap;

  Parameters:

ParameterTypeDescription
messageICMessageThe received message object
fromTapBOOLInforms if the message has been received after a tap of the user or not

  Example:

- (void)didReceiveMessage:(ICMessage *)message fromTap:(BOOL)fromTap
{
NSLog(@"Received Message:%@, fromTap: %i", [message description], fromTap);
}

didChangeConnectionStatus

This method is invoked whenever there is a change in RTM connection status.

  Syntax: (void) didChangeConnectionStatus:(ICConnectionStatus)connectionStatus;

  Parameters:

ParameterTypeDescription
connectionStatusICConnectionStatusRefer to ICConnectionStatus class.

  Example:

-(void) didChangeConnectionStatus: (ICConnectionStatus) connectionStatus {
    switch (connectionStatus) {
        case ICConnectionStatusConnected:
            NSLog(@ "Connected");
            break;
        case ICConnectionStatusConnecting:
            NSLog(@ "Connecting");
            break;
        case ICConnectionStatusNone:
        case ICConnectionStatusError:
        case ICConnectionStatusClosed:
        case ICConnectionStatusRefused:
        default:
            NSLog(@ "Not Connected");
            break;
    }
}

ICMessage

This class exposes message data from the various channels (RTM and Push) in a generalized form and is also used to send Real-Time Messages from an app to the Webex Connect platform.

PropertyDescription
@property (nonatomic, readonly) NSString *category;This property returns the category of message. The category will be used by the SDK to create an interactive notification. It will be nil if the message is basic. This property can be nullable.
@property (nonatomic, readonly) ICMessageChannel channel;This property returns the channel on which the message was received (Push or RTM). This property can not be null.
@property (nonatomic) NSMutableDictionary *customTags;This property refers to any custom, developer specified, data that was sent or to be sent as part of the message payload. This property can be nullable.
@property (nonatomic, readonly) NSDictionary *extras;This property returns any supplementary data that was sent as part of the message payload. This format of this data is controlled by the Webex Connect platform and enables certain standard features such as interactive messages. This property can be nullable.
@property (nonatomic) NSString *message;This property refers to the content of the message. Usually, this is the text that is displayed to the end-users. This property can be nullable.
@property (nonatomic, readonly) int priority;This property returns the priority of the message.
@property (nonatomic, readonly) NSString *reference;This property returns the message reference.
@property (nonatomic) ICThread *thread;This property refers to the thread object to which the message should belong
@property (nonatomic, readonly) NSString *transactionId;This property returns the transactionid which uniquely identifies the message transaction within the Webex Connect platform. This property can not be null.
@property (nonatomic, readonly) ICMessageType type;This property returns the type of the message. This property can not be null.
@property (nonatomic, readonly) NSString *userId;This property returns the _userId _from which the message originated. Returns _nil _if the message did not arrive from another user. This property can not be null.
@property (nonatomic) ICMessageStatus status;The message status such as None/Sent/NotSent/Delivered/Read. This property can not be null.
@property (nonatomic, readonly) NSString *title;The title of the message.
@property (nonatomic) ICInAppDisplay *inAppDisplay;The inAppDisplay related to the message
@property (nonatomic, readonly) BOOL isOutgoing;Informs if the message is an outgoing message
@property (nonatomic, readonly) NSDate *submittedAt;The date when the message has been submitted
@property (nonatomic, readonly) NSDate *deliveredAt;The date when the message has been delivered
@property (nonatomic, readonly) NSDate *readAt;The date when the message has been read
@property (nonatomic, readonly) NSDate *createdAt;The date when the message has been created
@property (nonatomic) NSMutableArray *attachments;Any attachments which are or have to be attached to the message
@property (nonatomic) ICQuickReplyData *quickReplyData;The quick reply data that have been attached to the message
@property (nonatomic) ICQuickReplyData *quickReplyData;The quick reply data that have been attached to the message

Methods

initWithData
initWithDictionary
data
dictionary

initWithData

This method creates an instance of an ICMessage from data.

  Syntax: (instancetype)initWithData:(NSData *)data;

  Return value: Returns instance of ICMessage

initWithDictionary

This method creates an instance of an ICMessage based on a dictionary.

  Syntax: (instancetype)initWithDictionary:(NSDictionary *)dictionary;

  Return value: Returns instance of ICMessage

data

This method creates data from an ICMessage.

  Syntax: (NSData *)data;

  Return value: NSData

dictionary

This method creates a dictionary from an ICMessage.

  Syntax: - (NSDictionary *)dictionary;

  Return value: NSDictionary

ICTopic

This class exposes Push or Real-Time Messaging topic data that is used to publish outgoing messages or subscribe to receive incoming messages.

PropertyDescription
@property (nonatomic, readonly) NSString *name;Returns the topic name.
@property (nonatomic, readonly) BOOL isSubscribed;Returns yes if a user is subscribed to the topic.
@property (nonatomic, readonly) ICAccessLevel accessLevel;Returns the topic access level (write or read-write).
@property (nonatomic, readonly) NSString *createdBy;Returns the name who created the topic.
@property (nonatomic, readonly) NSDate *createdDate;Returns the topic creation date.
@property (nonatomic, readonly) NSDate *updatedDate;Returns the date of the latest update on the topic.

createdAt

This method is used to get the date on which the topic is created.

  Syntax: @property (nonatomic, readonly) NSDate *createdAt

topicId

This method is used to get topic Id.

  Syntax: @property (nonatomic, readonly) NSString *topicId

  Return Value: Returns the ID for the topic.

name

This method is used to get the topic name.

  Syntax: @property (nonatomic, readonly) NSString *name

getTitle

This method is used to get the topic title.

  Syntax: public String getTitle()

  Return Value: Returns the topic title.

group

This method is used to get the topic’s group.

  Syntax: @property (nonatomic, readonly) NSString *group

isSubscribed

This method is used to verify whether the current user is subscribed to the topic.

  Syntax: @property (nonatomic, readonly) BOOL isSubscribed

desc

This method is used to get the topic description.

  Syntax: @property (nonatomic, readonly) NSString *desc

  Return Type: Returns description of a topic.

ICThread

This class exposes the thread data from RTM and Push channels in a generalized form. It is also used to send Real-Time Messages from an application to the Webex Connect platform.

PropertyDescription
@property (nonatomic, readonly) NSString *threadId;The thread id.
@property (nonatomic) NSString *title;The thread title.
@property (nonatomic, readonly) NSDate *createdAt;The thread creation date.
@property (nonatomic, readonly) NSDate *updatedAt;The update date of the thread.
@property (nonatomic) ICThreadType type;The thread type.
@property (nonatomic, readonly) ICThreadStatus status;The thread status.
@property (nonatomic) NSString *category;The thread category.
@property (nonatomic) NSString *externalId;The external id.
@property (nonatomic) NSMutableDictionary *extras;The thread extras.

ICMessageData

transactionId

This method is used to retrieves the message’s transactionId.

  Syntax: - (NSString *)transactionId

  Return Value: Returns the transaction id.

status

This method is used to retrieves the message's status.

  Syntax: - (ICMessageStatus)status

  Return Value: Returns the status of the message.

date

This method is used to retrieves the date to be displayed in the inbox or in the conversation.

  Syntax: - (NSDate *)date

  Return Value: Returns the date that will be displayed.

isOutgoing

This method is used to informs if the message is outgoing or not.

  Syntax: - (BOOL)isOutgoing

  Return Value: Returns 'YES' if the message is outgoing, 'NO' otherwise.

thread

This method is used to retrieves the thread associated with the message

  Syntax: (ICThread *)thread

  Return Value: Returns the message’s thread.

type

This method is used to retrieves the message type.

  Syntax: - (ICMessageType)type

  Return Value: Returns the message’s type.

ICMessageSynchronizer

setPolicy

This method allows us to set the policy object which describes the extent of data to be synchronized.

  Syntax: + (void)setPolicy:(ICMessageSynchronizationPolicy *)policy

  parameter:

ParameterTypeDescription
policyICMessageSynchronizationPolicymessage synchronization policy object.

ICMessageSynchronizationPolicy

PropertyDescription
@property (nonatomic) ICMessageSynchronizationMode modeThe mode of synchronization.
@property (nonatomic) NSInteger maxThreadsThe maximum number of threads that will be synchronized at once
@property (nonatomic) NSInteger maxMessagesPerThreadThe maximum number of messages that will be synchronized per thread

init

This method instantiates a new policy

  Syntax: (instancetype)initWithMode:(ICMessageSynchronizationMode)mode maxThreads:(NSInteger)maxThreads maxMessagesPerThread:(NSInteger)maxMessagesPerThread

  parameter:

ParameterTypeDescription
modeICMessageSynchronizationModeThe synchronization mode
maxThreadsNSIntegermaximum number of threads which will be synchronized.
maxMessagesPerThreadNSIntegermaximum number of messages per thread which will be synchronized

ICMessageStore

This protocol defines the methods used to persist and retrieve data from an underlying data storage mechanism. A default secure implementation will be provided by the SDK, but developers may also choose to provide their own implementation.

Methods
deleteAll
deleteMessage
deleteThread
numberOfMessages
numberOfThreads
loadMessage
loadMessages
loadThread
loadThreads
saveMessage
saveMessages
saveThread
saveThreads
loadMessagesWithThreadId
loadLatestOutgoingMessageWithThreadId
loadUnreadThreadsWithLimit
numberOfUnreadThreads

deleteAll

This method deletes complete threads & messages

  Syntax: - (BOOL)deleteAll

  Return Value: Returns 'true' if deletion completes, 'false' Otherwise.

deleteMessage

This method deletes complete threads & messages

  Syntax: - (BOOL)deleteMessageWithTransactionId:(NSString *)transactionId

  Parameters:

ParameterTypeDescription
transactionIdNSStringThe transactionId to be deleted from local storage

  Return Value: Returns true if delete message completes, false Otherwise.

deleteThread

This method allows us to delete single {@link ICThread} from local storage based on threadId.

  Syntax: - (BOOL)deleteThreadWithThreadId:(NSString *)threadId

  Parameters:

ParameterTypeDescription
threadIdNSStringThe threadId is deleted from local storage

  Return Value: Returns true if delete thread completes, false Otherwise.

numberOfMessages :

This method provides a count of messages from local storage based on threadId.

  Syntax: - - (int)numberOfMessagesForThreadId:(NSString *)threadId

  Parameters:

ParameterTypeDescription
Returns count of threadsNSStringThe threadId to be fetched count from local storage

  Return Value: Returns count of messages.

numberOfThreads

This method provides the total number of threads count from local storage.

  Syntax: - (int)numberOfThreads

  Return Value: Returns count of threads.

loadMessage

This method loads single {@link ICMessage} from local storage based on transactionId.

  Syntax: - (ICMessage *)loadMessageWithTransactionId:(NSString *)transactionId

  Parameters:

ParameterTypeDescription
transactionIdNSStringThe transactionId to be retrieved from local storage

  Return Value: {@link ICMessage} instance if message exists with transactionId.

loadMessages

This method Loads {@link ICMessage} from local storage based on threadId and submitted date with a specific limit

  Syntax: - (NSArray *)loadMessagesWithThreadId:(NSString *)threadId submittedBefore:(NSDate *)submittedBefore submittedAfter:(NSDate *)submittedAfter limit:(int)limit

  Parameters:

ParameterTypeDescription
threadIdNSStringThe threadId to be retrieved from local storage
submittedBeforeNSDateThe submittedBefore to be used to fetch messages before submittedBefore from local storage
submittedAfterNSDateThe submittedAfter to be used to fetch messages after submittedAfter from local storage
limitintThe limit to be used to fetch limited number of messages from local storage

  Return Value: Array of {@link ICMessage} instance if message exists with threadId.

loadThread

This method loads single {@link ICThread} from local storage based on threadId

  Syntax: - (ICThread *)loadThreadWithThreadId:(NSString *)threadId

  Parameters:

ParameterTypeDescription
threadIdNSStringThe threadId to be retrieved from local storage

  Return Value: Returns {@link ICThread} instance if thread exists with threadId.

loadThreads

This method Loads {@link ICThread}s from local storage based date modifiedBefore with the specific limit

  Syntax: - (NSArray *)loadThreadsUpdatedBeforeDate:(NSDate *)updatedBefore updatedAfter:(NSDate *)updatedAfter limit:(int)limit

  Parameters:

ParameterTypeDescription
updatedBeforeNSDatethe updatedBefore to be used to fetch threads modified before from local storage
updatedAfterNSDatethe updatedAfter to be used to fetch threads modified after from local storage
limitintthe limit to be used to fetch limited number of threads from local storage

  Return Value: Returns array of {@link ICThread}s instance if threads exists between before & after modified date with limit.

loadThreads

This method Loads {@link ICThread}s from local storage based date modifiedBefore with a specific limit

  Syntax: - (NSArray *)loadThreadsUpdatedBeforeDate:(NSDate *)updatedBefore limit:(int)limit

  Parameters:

ParametersTypeDescription
updatedBeforeNSDateThe updatedBefore to be used to fetch threads modified before from local storage
limitintThe limit to be used to fetch limited number of threads from local storage

  Return Value: Returns array of {@link ICThread}s instance if threads exists before modified date with limit.

saveMessage

This method saves single {@link ICMessage}

  Syntax: - (BOOL)saveMessage:(ICMessage *)message

  Parameters:

ParametersTypeDescription
MessageICMessageThe {@link ICMessage} to be saved

  Return Value: Return true if message storage completes, false Otherwise

saveMessages

This method saves multiple {@link ICMessage}s

  Syntax: - (BOOL)saveMessages:(NSArray *)messages

  Parameters:

ParametersTypeDescription
MessagesNSArrayThe array of {@link ICMessage}s to be saved

  Return Value: Return true if message storage completes, false Otherwise.

saveThread

This method saves single {@link ICThread}

  Syntax: - (BOOL)saveThread:(ICThread *)thread

  Parameters:

ParametersTypeDescription
threadICThreadThe {@link ICThread} to be saved

  Return Value: Return true if thread storage completes, false Otherwise.

saveThreads

This method saves multiple {@link ICMessage}s

  Syntax: - BOOL)saveThreads:(NSArray *)threads

  Parameters:

ParametersTypeDescription
threadsNSArrayThe array of {@link ICThread}s to be saved

  Return Value: Return true if thread storage completes, false Otherwise.

loadMessagesWithThreadId

This method Loads ICMessage from local storage based on threadId and submitted date with a specific limit.

  Syntax: - (NSArray *)loadMessagesWithThreadId:(NSString *)threadId submittedBefore:(NSDate *)submittedBefore limit:(int)limit;

  Parameters:

ParameterTypeDescription
threadIdNSStringThe threadId to be retrieved from local storage
submittedBeforeNSDateThe submittedBefore to be used to fetch messages before submittedBefore from local storage
limitintThe limit to be used to fetch limited number of messages from local storage

  Return value: Array of ICMessage instances if messages exists with threadId.

loadLatestOutgoingMessageWithThreadId

This method loads single outgoing ICMessage from local storage based on threadId.

  Syntax: -- (ICMessage *)loadLatestOutgoingMessageWithThreadId:(NSString *)threadId;

  Parameters:

ParameterTypeDescription
threadIdNSStringThe threadId to be retrieved from local storage

  Return Value: ICMessage instance if message exists with threadId

loadUnreadThreadsWithLimit

This method Loads some ICThread instance containing at least one unread message from local storage with specific limit.

  Syntax: - (NSArray *)loadUnreadThreadsWithLimit:(int)limit;

  Parameters:

ParameterTypeDescription
limitintThe limit to be used to fetch limited number of threads from local storage

  Return Value: An array of ICThread instances with some unread messages.

numberOfUnreadThreads

This method gives the total number of threads containing unread messages.

  Syntax: - (NSInteger)numberOfUnreadThreads;

  Return Value: The number of threads containing unread messages

ICDefaultMessageStore

This class provides a default secure ICMessageStore implementation which enables out of the box data persistence support.

  Syntax: - (instancetype)initWithPassword:(NSString *)password

  Parameters:

ParameterTypeDescription
passwordNSStringSpecifies a password to secure the database.

ICInteractiveData

This class exposes the data related to the form response submitted by users.

Properties:

PropertyDescription
@property (nonatomic, readonly) ICInteractiveDataType type;The Type of the InteractiveData
@property (nonatomic, readonly) NSDate *submittedAt;The date when the Data has been submitted
@property (nonatomic) NSMutableDictionary *payLoad;The Interactivedata Payload
@property (nonatomic, readonly) NSString *relatedTransactionId;The transaction id for message Data response
@property (nonatomic) NSString *identifier;The identifier of the Interactive Data
@property (nonatomic) NSString *actionURL;The actionurl that can be used to render the image of the Interactive Button
@property (nonatomic) NSString *title;The title of the Interactive Button
@property (nonatomic) NSString *reference;The theme/subject of the Interactive Button
@property (nonatomic, readonly) NSString
*relatedTransactionId;
The transaction id for message Data response
@property (nonatomic) NSString *identifier;The identifier of the Interactive Data
@property (nonatomic) NSString *actionURL;The actionurl that can be used to render the image of the Interactive Button
@property (nonatomic) NSString *title;The title of the Interactive Button

ICFormField

This class exposes the data related to a Form Field of a Form template.

Properties:

PropertyDescription
@property (nonatomic, readonly) ICFormFieldType formFieldType;The Form Field id
@property (nonatomic, readonly) NSString *fieldName;The Form Field Name
@property (nonatomic, readwrite) NSString *fieldValue;The Form Field Value
@property (nonatomic, readonly) NSString *fieldLabel;The Form Field Label
@property (nonatomic, readonly) NSString *fieldDescription;The Form Field Description
@property (nonatomic, readonly) BOOL isMandatory;The Form Field is Mandatory
@property (nonatomic, readonly) NSArray *dropdownOptions;The Form Field Dropdown Options
@property (nonatomic, readwrite) NSArray *fieldValuesThe Form Field multi select drop down values

Methods

typeFromString:typeString

This method Converts the Field Type String to ICFormFieldType.

Syntax: + (ICFormFieldType)typeFromString:(NSString *)typeString;

Parameters:

ParameterTypeDescription
typeStringNSStringSpecifies the form field type

Return Value: Returns the ICFormFieldType value equals to typeString passed to this method.

Sample Code:

ICFormFieldType formFieldType  = [ICFormField typeFromString:@”email”];

stringFromType:type:

This method Converts the ICFormFieldType to String.

Syntax: + (NSString *)stringFromType:(ICFormFieldType)type;

Parameters:

ParameterTypeDescription
typeICFormFieldTypeSpecifies the form field type

Return Value: Returns the string value equals to ICFormFieldType passed to this method.

Sample Code:

NSString *formFieldType  = [ICFormField stringFromType: ICFormFieldTypeEmail];

ICFCMPushProvider

This is protocol class to handle the FCM related methods.

getToken

Gets the FCM push registration token.

Syntax: - (NSString *)getToken;

subscribeToTopic

To subscribe to a topic, call the subscription method

Syntax: - (void) subscribeToTopic:(NSString )topic completionHandler:(void (^)(NSError _Nullable error))completionHandler;

unsubscribeFromTopic

To unsubscribe to a topic

Syntax: - (void) unsubscribeFromTopic:(NSString *)topic;

ICMessaging

Sets the ICFCMPushProvider

setFCMPushProvider

Syntax: - (void)setFCMPushProvider:(id)fcmPushProvider;

processFCMPushToken

Called to handle new push token.

Syntax: - (void)processFCMPushToken:(NSString *)token;

Sample Code:

User should create a class which handles the FireBase setup like registration, FCM Push Token, subscribing to topics etc. Then user has to set that class’s instance as FCM Push Provider as shown below.

FCMPushProvider *fcmPushProvider = [FCMPushProvider new];

[[ICMessaging shared] setFCMPushProvider:fcmPushProvider]

ICButton

This class exposes the data related to interactive button in quick replies and generic templates.

Properties:

PropertyDescription
@property (nonatomic, readonly) ICInteractiveDataType type;The Type of the Interactive Data
@property (nonatomic, readonly) NSString
*identifier;
The ID of the Button
@property (nonatomic) NSString *actionURL;The url that can be used to open web_link and deeplink
@property (nonatomic) NSString *imageURL;The image url that can be used to render the image of the Button
@property (nonatomic) NSString *title;The title of the Button
@property (nonatomic) NSMutableDictionary
*payLoad;
The Payload of the Button

Methods:

- (instancetype)initWithDictionary:(NSDictionary *)dictionary;

This method Creates an instance of an ICButton based on a dictionary

Syntax: - (instancetype)initWithDictionary:(NSDictionary *)dictionary;

Properties:

ParameterTypeDescription
dictionaryNSDictionaryThe dictionary from which an ICButton is created

Return Value: Returns the ICButton instance which is been created with the dictionary passed

Sample Code:

ICButton *quickReply = [[ICButton alloc] initWithDictionary:[ NSDictionary new]];

ICGenericTemplateElement

This class exposes the data related to generic template element.

Properties:

PropertyDescription
@property (nonatomic, readonly) NSString * title;The title of the generic template element
@property (nonatomic) NSString * subTitle;The subTitle of the generic template element
@property (nonatomic) NSArray
_imageURLs;
The array of image urls
@property (nonatomic) NSArray
_buttons;
The array of template buttons

ICQuickReplyData

This class exposes the data related to quick reply data.

Properties:

PropertyDescription
@property (nonatomic) NSMutableArray
_buttons;
The quick replies that have been attached to the message
@property (nonatomic) NSString *reference;The reference of the QuickReply Data