Email FAQs

Does the platform suppress outbound emails sent to email addresses that have previously hard bounced?

Yes, by default Webex Connect suppresses outbound emails sent to email addresses that have hard bounced in the last 7 days. If needed, the retention period can be changed to any value between 1 to 365 days by sending an email to the support team. The retention period is common for all email app assets configured in your account.