API Endpoint and Authentication
Your API endpoint varies based on where your imiconnect account is hosted. Visit Know Your API Endpoint section to know more.
You can use either Service Key or JSON Web Tokens (JWT) for authentication. If you use both JWT authentication and Service Key in an API request, JWT authentication takes priority, and the Service Key is ignored.
The messaging API supports batching. You can send personalized messages to a maximum of 1000 destinations at once (subject to your TPS limits). E.g., if your messaging API TPS configuration is 10 you can send messages to up to 10 destinations at once.
Prerequisites
Channel | Prerequisite |
|---|---|
Sender ID - A Sender ID is a name or number that an SMS appears to come from (‘from address’) when you receive a message on your phone. A sender ID can be alpha-numeric or a short-code or a long-code depending on demographical restrictions | |
You will need to set up an Email app within imiconnect and verify your domain before you are able to send emails. Please contact the Support team for any assistance in setting up Email app | |
RCS chatbot needs to be created on all operators in geography before RCS messages can be sent. This setup takes at least 7 days after submission on the UI under the apps section of imiconnect |
Messaging API v2 - Samples
{
"appid":"<channel asset specific App ID available in Assets page>", //This is required only for Push, In-App, Messenger, WhatsApp, Twitter DMs, WeChat, and Apple Messages for Business
"channel":"<channel name - v2 API currently supports sms, email and rcs",
"from":"<from address for the message, for SMS this will be a senderID, for email the sender address and for all OTT channels it will be appId available on the UI>",
"to":[
{
"msisdn/email":[
"single/multiple destination objects of the same type"
],
"correlationId":"<correlationId for this array of destination objects>",
"substitutions":{
"parameter1":"<substitutions for this array of destination objects> ",
"parametern":"<substitutions for this array of destination objects> "
}
},
// Pass multiple objects in a single destination array for bulk messaging
// Pass one object in each destination array for personalized messaging
{
"msisdn/email":[
"single/multiple destination objects of the same type"
],
"correlationId":"<correlationId for this array of destination objects>",
"substitutions":{
"parameter1":"<substitutions for this array of destination objects> ",
"parametern":"<substitutions for this array of destination objects> "
}
}
],
// Global substitutions
"substitutions":{
"parameterx":"<global replaceable parameters, destination level parameters take precendence",
},
// Message scheduling
"sendAt":"<ISO8601 date/time>",
//max 7 days from current time
// Only 1 of these 2 can be used. If both come then it's a 400 Bad request
"expireAt":"<ISO8601 date/time>",
"validity":"time period in seconds",
// 1-3 message priority. 1 being the lowest
"priority":" <priority number>",
// Channel specific message options
"options":{
object(smsOptions)||object(emailOptions)||Object(rcsOptions)
},
// Call-backs
"callbackData":"<notify data>",
"notifyUrl":"https://notify.example.com",
"requestedReceipts":[
"DELIVERED",
"READ"
],
// Union field message can be only one of content or template
"content":{
object(smsMessage)||object(emailMessage)||object(rcsMessage)
},
"template":{
"id":"<unique template ID fom the UI"
}
//Optional array if you want to use Contact Policy
"contact policy": [
{
“contactPolicyGroup” : GroupID, //the GroupID to be applied. Required if any of the following options are included and set to true
“channelRequireConsent” : true, //optional, assumed false, set to true to require opt-in before sending the message
“channelRequirePreference” : true, //optional, assumed false, set to trueto require channel preference before sending the message
“channelApplyFrequencyCap” : true //optional, assumed false, set to true to enforce group frequency cap for that channel
}
],
}
{
"channel":"sms",
"from":"CNNECT",
"priority":"1",
"to":[
{
"msisdn":[
"9196zzzzzzzz"
]
}
],
"smartlinks":[
{
"smartlinkId": 5,
"validity": 30
}
],
"substitutions":{
"name":"abc",
"value":"123"
},
"options":{
"trackClicks":"true",
"shortenLinks":"true",
"domain":"https://domainname",
"extras":{
"dlt_templateid":"123456789"
}
},
"callbackData":"CallBackdata",
"notifyUrl":"https://requestinspector.com/inspect/01evrfdrr7jc662279wjskfbk6",
"requestedReceipts": [
"SENT",
"DELIVERED","Clicked"
],
"content":{
"type":"text",
"text":"Hi user, there is an outage in your area $(area) for the next $(value)"
}
{
"channel":"email",
"from":"[email protected]",
"to":[
{
"email":[
"[email protected]",
"[email protected]"
],
"correlationId":"na1b2b1i1",
"substitutions":{
"area":"EC1M 4BH",
"accountNumber":"38S189"
}
},
{
"email":[
"[email protected]"
],
"correlationId":"na1b2b1i1",
"substitutions":{
"area":"NW10 2QD",
"accountNumber":"SA129"
}
}
],
"substitutions":{
"offerName":"Big OFFER",
"value":"123"
},
"cc":[
"[email protected]"
],
"bcc":[
],
"callbackData":"<notify data>",
"notifyUrl":"https://webhook.site/d50dd211-8c06-440f-ba49-36f88e5eb6e4",
"options":{
"trackClicks":true,
"trackOpens":true,
"fromName":"Brand Name"
},
"content":{
"type":"html",
"subject":"Food",
"replyTo":"[email protected]",
"attachments":[
{
"mimeType":"image/png",
"name":"wings",
"mediaUrl":"https://i.imgur.com/y5GjuE8.jpg"
}
],
"text":"This is a new email",
"html":"<a no-track-connect href=\"http://example.com\">link text</a><footer><a data-mce-href='$(unsubscribe)' href='$(unsubscribe)' target='_blank' rel='noopener'><span st-unsubscribe='' style='text-decoration: none; color: #0088cc;' data-mce-style='text-decoration: none; color: #0088cc;'>unsubscribe</span></a></footer>"
}
}
{
"channel":"rcs",
"from":"a_156887855308557980",
"to":[
{
"msisdn":[
"+916304451252"
],
"correlationId":"na1b2b1i1",
"substitutions":{
"name":"John",
"company":"IMI"
}
}
],
"substitutions":{
"company":"Mobile"
},
"callbackData":"abc",
"options":{
"smsFallback":true,
"smsSenderId":"senderaddress",
"text":"fallback text",
"carrierId":"41"
},
"notifyUrl":"https://requestinspector.com/inspect/01dp3d028s11zeetkqbvp562st",
"requestedReceipts":[
"DELIVERED"
],
"content":{
"type":"standalone",
"richCard":{
"title":"The Card Title",
"description":"The description",
"orientation":"VERTICAL/HORIZONTAL",
"thumbnailAlignment":"LEFT",
"media":{
"height":"SHORT/MEDIUM/TALL",
"url":"https://bit.ly/2J5i2x0",
"fileSize":1212 //in Bytes
},
"suggestions":[
{
"type":"reply",
"displayText":"Yes",
"postbackData":"usr_msg_yes"
},
{
"type":"viewLocation",
"address":"+14165551234",
"displayText":"Mobile Office",
"latitude":43.649269,
"longitude":-79.378423,
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
}
]
},
"suggestions":[
{
"type":"reply",
"displayText":"Yes",
"postbackData":"usr_msg_yes"
},
{
"type":"viewLocation",
"address":"+14165551234",
"displayText":"Mobile Office",
"latitude":43.649269,
"longitude":-79.378423,
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
}
]
}
}
Postman Collection
Try our APIs using the Postman collection here:
.
Generating the JWT Token
Connect uses a subset of the JWT fields, described here:
alg
A string used in the header, identifying the algorithm used to encode the payload. The alg value is always HS256 when exchanging messages with Business Chat.iss
A claim that is a string identifying the principal that issued the JWT. The value is always the Service ID when exchanging messages with API V2.iat
A claim that is a numeric date—that is, an integer—identifying the time at which the JWT was issued. The value is the number of seconds from 1970-01-01T00:00:00Z UTC until the specified UTC date and time, ignoring leap seconds. For more information, see the Terminology section in RFC 7519.A Service Secret that is a Base64-encoded string. Decode the string before using the key to sign the JWT
A decoded JWT token should contain the following -
header
{
"alg": HS256,
}
claims
{
"iss": <Service ID>,
"iat": <issued at unix-timestamp (in seconds)>
}
Body Parameters
Parameter | Type | Mandatory | Description |
|---|---|---|---|
channel | enum | yes |
|
from | string | yes |
|
to | JSONArray | yes | array of destination JSON objects that contain the channel specific destination and personalized substitutions for each destination object Channel wise destinations -
|
substitutions | JSONObject | no | a JSON object with global substitutions. If a variable exists both in personalized substitutions and global substitutions, the personalized substitution takes preference |
sendAt | date/time | no | IS08601 time format for when the message has to be delivered (max 7 days) For example,
|
expireAt | date/time | no | IS08601 time format for when the message has to be expired and failed if not delivered For example,
|
priority | enum | no | A value between 1-3 with 1 being the lowest priority. API requests that contain invalid values in priority fields will be rejected. |
options | JSONObject | no | a JSON object that contains additional channel specific options in API. More information under each channel below |
callbackData | string | no | A string that is returned with each outbound web-hook for the message (delivery, failed etc). Maximum number of characters allowed in callbackData including any spaces is 2000. |
notifyUrl | string | no | a HTTPS endpoint for message delivery web-hooks |
requestedReceipts | JSONArray | no | a JSON array that can filter message delivery web-hooks to the notifyURL. Can contain one or more of the following for each channel
Check Outbound Webhooks for more information on receipts |
content | JSONObject | yes, if template is not provided | contains the content of the message for each channel. see below for more examples |
template | JSONObject | yes, if content is not provided | contains the template id for each channel that's configured on the UI |
SMS Channel
smsOptions
parameter | type | description |
|---|---|---|
shortenLinks | boolean | When enabled, this shortens any https links found in the body the message request |
domain | string | Domain configuration for shortening the links. Needs to be configured through Support team. |
trackClicks | boolean | When shortenLinks is true, you can receive CLICKED receipts on your notifyUrl if trackClicks is true. Clicked format available here |
{
"shortenLinks":true, //shortens any https links found in the body of the request
"domain":"https://me.co.uk", //domain for the shorternedLink must be preconfigured.Please reach out to the support team.
"trackClicks":true //when shorten links is true, clicks can be tracked
}
smsMessage
parameter | type | mandatory | description |
|---|---|---|---|
type | string | yes | text or unicode |
text | string | yes | body of the message upto 1024 chars |
Steps for configuring branded / short URLs for using 'shortenLinks' capability:
- Work with your IT team to procure the short URL you want to use.
- Add a CNAME record with relevant redirection based on your Webex Connect tenant location (table below).
- If you need HTTPS redirection (highly recommended), reach out to Webex Connect customer support team and provide the domain certificate to add to the Certificate Manager (ACM) for this purpose. This typically requires some lead time hence we recommend you to plan ahead of time for getting this set-up done and leave some time for end-to-end testing.
- Once the backend set-up has been completed by Webex Connect team, you will be notified over email post which you can start using this.
Please note that usage of short domains for SMS links can have an impact on deliverability in some cases. Operators and aggregators implement various firewalls and fraud mitigation services in order to protect customers from fraud. This means URL shortening techniques can sometimes be blocked with no warning, particularly if the words around them seem fraudulent or related to a popular brand or financial entities.
Existing APIs (these APIs will continue to work for existing tenants):
Webex Connect Region | CNAME | Redirect To |
|---|---|---|
AWS Canada | star-1176184099.ca-central-1.elb.amazonaws.com | https://track.imiconnect.ca:443/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
AWS Ireland | star-1747495833.eu-west-1.elb.amazonaws.com | https://track.imiconnect.io:443/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
AWS London | star-1656037958.eu-west-2.elb.amazonaws.com | https://track.imiconnect.eu:443/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
AWS Oregon | star-1571873968.us-west-2.elb.amazonaws.com | https://track.us.webexconnect.io:443/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
Azure (US) | 52.138.107.55 (A Record) | https://track.imiconnect.us/ump-sltrack/TrackServlet?p=https://#{host} |
AWS Mumbai | star-64546195.ap-south-1.elb.amazonaws.com | https://track.imiconnect.in:443/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
AWS Sydney | star-131871454.ap-southeast-2.elb.amazonaws.com | https://track.imiconnect.com.au:443/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
New API endpoints (we recommend you use these for new tenants and services post v6.0 release):
Webex Connect Region | CNAME | Redirect To |
|---|---|---|
AWS Canada | star-1176184099.ca-central-1.elb.amazonaws.com | https://track.imiconnect.ca/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
AWS Ireland | star-1747495833.eu-west-1.elb.amazonaws.com | https://track.imiconnect.io/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
AWS London | star-1656037958.eu-west-2.elb.amazonaws.com | https://track.imiconnect.eu/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
AWS Oregon | star-1571873968.us-west-2.elb.amazonaws.com | https://track-us.imiconnect.io/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
Azure (US) | 52.138.107.55 (A Record) | https://track.imiconnect.us/ump-sltrack/TrackServlet?p=https://#{host} |
AWS Mumbai | star-64546195.ap-south-1.elb.amazonaws.com | https://track.imiconnect.in/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
AWS Sydney | star-131871454.ap-southeast-2.elb.amazonaws.com | https://track.imiconnect.com.au/ump-sltrack/TrackServlet?p=https://#{host}/#{path} |
smsMessage
parameter | type | mandatory | description |
|---|---|---|---|
type | string | yes | text or unicode |
text | string | yes | body of the message upto 1024 chars |
{
"type":"text or unicode",
"text":"Hi $(name), this is a text message ${field2}" //body of the message with variables represented as $(variable)
}
Email Channel
emailMessage
{
"type":"html",
"subject":"",
"replyTo":"[email protected]",
"attachments":[
{
"mimeType":"text/plain",
"name":"myfile.txt",
"mediaUrl": "https://example.com/media/123/person.png"
},
{
"mimeType":"text/plain",
"name":"myfile.txt",,
"mediaUrl": "https://example.com/media/123/person.png"
}
],
"text":"This is a new email",
}
{
"type":"html",
"subject":"",
"replyTo":"[email protected]",
"attachments":[
{
"mimeType":"text/plain",
"name":"myfile.txt",
"mediaUrl": "https://example.com/media/123/person.png"
},
{
"mimeType":"text/plain",
"name":"myfile.txt",
"mediaUrl": "https://example.com/media/123/person.png"
}
],
// Both text and HTML can be sent for type=html //
"text":"This is a new email",
"html":"<a no-track-connect href=\"http://example.com\">link text</a>"
}
parameter | type | mandatory | description |
|---|---|---|---|
type | string | yes | Text or HTML |
subject | string | yes | Subject of the email |
replyTo | string | no | Reply path for the email when the customer responds |
attachments | JSONArray | no | Attachment sizes are subject to overall email message size limitations mentioned below. |
text | string | yes, when type=text | Text content of the email |
html | string | yes, when type=html | Raw HTML for the email. Up to 350 kbps in size. |
Email Size Limitations
The default email size limit for AWS SES based email assets in Webex Connect is 10 MB. This is the overall email size limit including (including the email text, images, attachments and the MIME encoding). Please note that the size increases post MIME encoding. If you attach a 5MB file in your email, the attachment size after MIME encoding will be ~6.85MB (about 137% of the original file size).
emailOptions
{
"trackClicks":true, //to track clicks in the email
"trackOpens":true, //to track email opens
"fromName":"IMI UK", //from name that appears in the email inbox
}
parameter | type | description |
|---|---|---|
trackClicks | boolean | When enabled, this tracks all links in the HTML body unless a link is tagged as no-track-connect within the anchor tags |
trackOpens | boolean | When enabled, this tracks opens of the email |
fromName | string | A string that will appear next to the from address in most email inboxes |
RCS Channel
rcsOptions
parameter | type | description |
|---|---|---|
smsFallback | boolean | when true, auto SMS fallback will be tried for RCS failures |
smsSenderId | string | Sender ID that is already configured on your account |
text | string | text message up-to 1024 chars |
carrierId | string | if you already know the carrier of the end customer, you can pass this as an optional parameter. increases the throughput of RCS outbound messages for list of carrierIds, check here |
{
"smsFallback":true, //to enable sms fallback if user is not RCS enabled
"smsSenderId":"senderaddress",
"text":"fallback text",
"carrierId":"12"
}
rcsMessage
parameter | type | mandatory | description |
|---|---|---|---|
type | string | yes | text, media, standalone, carousel, agentEvent |
text | string | yes, if type = text | up to 3072 chars |
mediaContentUrl | string | yes, if type = media | a publicly accessible direct media Url ending in the attachment mimeType |
richCard | JSONObject | yes, if type = standalone | a JSON object containing rich card data and suggestions |
width | string | yes, if type = carousel | a parameter that indicates the width of carousel cards |
cards | JSONArray | yes, if type = carousel | a JSON array containing carousel card objects and their suggestions |
event | string | yes, if type = agentEvent | a typing or a read event to be sent to the customer |
suggestions | JSONArray | no | a JSON array that can contain upto 10 suggestions with a message, 2 when within a carousel and 4 when within a richcard
|
{
"type": "text",
"text": "This is the message. Reply Yes or No.",
"suggestions": [
{
"type": "reply",
"displayText": "Yes",
"postbackData": "usr_msg_yes"
},
{
"type": "viewLocation",
"address": "+14165551234",
"displayText": "Mobile Office",
"latitude": 43.649269,
"longitude": -79.378423,
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "shareLocation",
"displayText": "Office",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "openUrl",
"displayText": "Mobile",
"url": "http://www.imimobile.com",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "calendarEvent",
"displayText": "Mobile",
"startTime": "2017-03-14T00:00:00Z",
"endTime": "2017-03-14T00:00:00Z",
"meetingTitle": "http://www.imimobile.com",
"meetingDescription": "http://www.imimobile.com",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "dialPhone",
"displayText": "Call Us!",
"phone": "+14163688400",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
}
]
}
{
"type": "media",
"mediaContentUrl":"https://asset.com/asset.jpg",
"fileSize":1148279
"suggestions": [
{
"type": "reply",
"displayText": "Yes",
"postbackData": "usr_msg_yes"
},
{
"type": "viewLocation",
"address": "+14165551234",
"displayText": "Mobile Office",
"latitude": 43.649269,
"longitude": -79.378423,
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "shareLocation",
"displayText": "Office",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "openUrl",
"displayText": "Mobile",
"url": "http://www.imimobile.com",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "calendarEvent",
"displayText": "Mobile",
"startTime": "2017-03-14T00:00:00Z",
"endTime": "2017-03-14T00:00:00Z",
"meetingTitle": "http://www.imimobile.com",
"meetingDescription": "http://www.imimobile.com",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "dialPhone",
"displayText": "Call Us!",
"phone": "+14163688400",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
}
]
}
{
"type":"standalone",
"richCard":{
"title":"The Card Title",
"description":"The description",
"orientation":"VERTICAL/HORIZONTAL",
"thumbnailAlignment":"LEFT",
"media":{
"height":"SHORT/MEDIUM/TALL",
"url":"https://bit.ly/2J5i2x0",
"fileSize":1148279 //in Bytes
},
"suggestions":[
{
"type":"reply",
"displayText":"Yes",
"postbackData":"usr_msg_yes"
},
{
"type":"viewLocation",
"address":"+14165551234",
"displayText":"Mobile Office",
"latitude":43.649269,
"longitude":-79.378423,
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
}
]
},
"suggestions":[
{
"type":"reply",
"displayText":"Yes",
"postbackData":"usr_msg_yes"
},
{
"type":"viewLocation",
"address":"+14165551234",
"displayText":"Mobile Office",
"latitude":43.649269,
"longitude":-79.378423,
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
}
]
}
{
"type": "carousel",
"suggestions": [
{
"type": "reply",
"displayText": "Yes",
"postbackData": "usr_msg_yes"
},
{
"type": "viewLocation",
"address": "+14165551234",
"displayText": "Mobile Office",
"latitude": 43.649269,
"longitude": -79.378423,
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "shareLocation",
"displayText": "Office",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "openUrl",
"displayText": "Mobile",
"url": "http://www.imimobile.com",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "calendarEvent",
"displayText": "Mobile",
"startTime": "2017-03-14T00:00:00Z",
"endTime": "2017-03-14T00:00:00Z",
"meetingTitle": "http://www.imimobile.com",
"meetingDescription": "http://www.imimobile.com",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
},
{
"type": "dialPhone",
"displayText": "Call Us!",
"phone": "+14163688400",
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
}
],
"width": "SMALL/MEDIUM",
"cards": [
{
"title": "The first card",
"description": "The first card description",
"media": {
"height": "SHORT/MEDIUM/TALL",
"url": "https://bit.ly/2J5i2x0",
"fileSize":1148279
},
"suggestions": [
{
"type": "reply",
"displayText": "Yes",
"postbackData": "usr_msg_yes"
},
{
"type": "viewLocation",
"address": "+14165551234",
"displayText": "Mobile Office",
"latitude": 43.649269,
"longitude": -79.378423,
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
}
],
},
{
"title": "The second card",
"description": "The second card description",
"media": {
"height": "SHORT/MEDIUM/TALL",
"url": "https://bit.ly/2P5Q9dK",
"fileSize":1148279
},
"suggestions": [
{
"type": "reply",
"displayText": "Yes",
"postbackData": "usr_msg_yes"
},
{
"type": "viewLocation",
"address": "+14165551234",
"displayText": "Mobile Office",
"latitude": 43.649269,
"longitude": -79.378423,
"postbackData":"e460dd65-e69b-4f86-a5af-458683248f2d_url_google"
}
]
} ]
}
{
"type": "agentEvent",
"event": "IS_TYPING"
}
{
"type": "agentEvent",
"event": "READ",
"messageId": "3682cb0f-5dae-42fe-9a75-2aea271efeff
}
Suggestions
reply
Suggested replies help your chatbot guide users through conversations by providing responses that the chatbot knows how to react to. Your agent sends replies in suggestion chip lists or rich cards.viewLocation
The View location action displays a location in the user's default map app. You can specify the location either by latitude and longitude or with a query based on the user's current location. You can also set a custom label for the pin that displays in the map app.shareLocation
The Share location action lets the user send a location to your chatbot.openUrl
The Open URL action opens the user's web browser to the specified URL. If an app is registered as a default handler for the URL, the app opens instead, and the icon for the action is the app's icon.calendarEvent
The Create calendar event action opens the user's calendar app and begins to create a new event with the specified information.dialPhone
The Dial action guides the user to dial a phone number that your chatbot specifies.