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Voice APIs & SDKs

Overview

Webex Connect allows you to create a voice application as easily as creating a Web application. By using Webex Connect APIs your application can handle incoming call events using standard actions.

About the APIs

  • Users can create application
  • Call control mechanism (action and event). Webex Connect will notify client server after performing an action via event and the next action is expected as a response from the server for the same event

Outbound

  1. Client server initiates the call via HTTP make call API
  2. A call is initiated from Webex Connect
  3. On answering, an answer event is fired (from Webex Connect to server)
  4. Next action is passed as a response of event (from server to Webex Connect )…… so on

Inbound

  1. Call lands on Webex Connect asset
  2. Accept event is triggered (from Webex Connect to server)
  3. An answer/reject action (from server to Webex Connect)
  4. On answering, an answer event is fired (from Webex Connect to server)
  5. Next action is passed as a response of event (from server to Webex Connect)…… so on

Authentication

Webex Connect sandbox mode currently supports key based authentication using Service Key. JWT Authentication that's supported as part of the production accounts isn't available in sandbox mode at the moment.