Sandbox Rate Limits and Throughput

Please note that the following throughput limits apply to various APIs and Webhooks available as part of Webex Connect Sandbox mode.

Communication APIs

  • You can make a maximum of one API call every second to each of the SMS, Voice, and WhatsApp API individually.
  • Apart from this, there is a lifetime usage limit of 400 outbound messages on SMS and WhatsApp channels, and 200 inbound and 200 outbound calls on voice.

Custom Event API and Inbound Webhooks

You can make a maximum of one API call every second to custom event API or inbound webhooks. This is an aggregate limit that applies to all your Webex Connect custom event APIs or inbound webhooks. A maximum of 400 calls can be made to custom event API or inbound webhooks within a month.