Webex Connect API endpoints for your account depend on the region your Webex Connect account is hosted in. Here's a brief list to help you select the relevant API endpoints:
We've recently added new API endpoints and recommend you to use the new endpoints once Webex Connect v6.0 has been released in your deployment region. However, there is no impact on functioning of old endpoints, and they continue to work as well.
New API endpoints (we recommend you use these for new tenants and services post v6.0 release):
| Region | Your Tenant Domain | Endpoint for Messaging, Voice, RCS, Event, and Profile APIs | Thread, Segment, and Topic APIs |
|---|---|---|---|
| AWS Canada | tenantname.ca.webexconnect.io | api.ca.webexconnect.io | rtm.ca.webexconnect.io |
| AWS Ireland | tenantname.eu.webexconnect.io | api.eu.webexconnect.io | rtm.eu.webexconnect.io |
| AWS London | tenantname.uk.webexconnect.io | api.uk.webexconnect.io | rtm.uk.webexconnect.io |
| AWS Oregon | tenantname.us.webexconnect.io | api.us.webexconnect.io | rtm.us.webexconnect.io |
| USA (Azure) | tenantname.us1.webexconnect.io | api.us1.webexconnect.io | rtm.us1.webexconnect.io |
| AWS Mumbai | tenantname.in.webexconnect.io | api.in.webexconnect.io | rtm.in.webexconnect.io |
| AWS Sydney | tenantname.au.webexconnect.io | api.au.webexconnect.io | rtm.au.webexconnect.io |
Existing APIs (these APIs will continue to work for existing tenants):
| Region/Country | Your Tenant Domain | Endpoint for Messaging, Voice, Event, Contact Policy, and Profile APIs | Thread, Segment, and Topic APIs |
|---|---|---|---|
| Canada | tenantname.imiconnect.ca | api.imiconnect.ca | rtm.imiconnect.ca |
| EMEA | tenantname.imiconnect.io | api.imiconnect.io | rtm.imiconnect.io |
| UK | tenantname.imiconnect.eu | api.imiconnect.eu | rtm.imiconnect.eu |
| USA (AWS) | tenantname.imiconnect.io | api-us.imiconnect.io | rtm-us.imiconnect.io |
| USA (Azure) | tenantname.imiconnect.us | api.imiconnect.us | rtm.imiconnect.us |
| APAC | tenantname.imiconnect.in | api.imiconnect.in | rtm.imiconnect.in |
| -- | tenantname.imiconnect.com | api.imiconnect.com | rtmapp.imiconnect.com |
| Webex Connect Sandbox | Sandbox.imiconnect.io | Refer sandbox specific API reference | Not available in sandbox |
Contact Policy APIs
The Contact Policy APIs are currently available in Canada, Ireland, UK, US (AWS) tenants. To use the Contact policy APIs, please replace 'api' with 'contactpolicy'.
For example, API endpoint for Canada will be contactpolicy.imiconnect.ca