API documentation for Webex Connect API for WhatsApp Messaging
Types of WhatsApp Messages Supported
Here's a list of WhatsApp message types supported by Webex Connect. Click the hyperlinks below to see the API documentation for each of these.
Note
Please note that proactive outbound messaging on WhatsApp requires Template Registration and Approval using the Templates Module within Webex Connect.
Used for responding to an incoming customer message, or follow-up messages within the 24-hour reply window as per WhatsApp's messaging guidelines.
Used for responding to an incoming customer message, or follow-up messages within the 24-hour reply window as per WhatsApp's messaging guidelines. Use this option when you want to send a response message with image, document, audio, video, or sticker.
Share location as a message on WhatsApp to your customers. This message type can be sent within 24 hour window after a customer-initiated message.
Share contacts on WhatsApp to your customers. This message type can be sent within 24 hour window after a customer initiated message
List Message includes a menu of up to 10 options. This type of message offers a simpler and more consistent way for users to make a selection when interacting with a business.
Reply Buttons Message includes up to 3 options —each option is a button. This type of message offers a quicker way for users to make a selection from a menu when interacting with a business. Reply buttons have the same user experience as interactive templates with buttons.
Send business initiated messages using message templates beyond the 24 hour window to your customers. A message template can be text-based, media-based, or interactive.Used for sending proactive messages (including text-only, text with media or other components such as Header, Footer, Images, Document, Video, Call-to-Action Buttons, and/or Quick Replies).
Send business initiated messages using message templates beyond the 24 hour window to your customers. This message type includes text based templates without a header, footer or buttons.