Note
The Webex Connect Developer Sandbox will now be available at sandbox.us.webexconnect.io. Your existing Sandbox account, which is currently accessible at sandbox.imiconnect.io, will be decommissioned on 30th August 2024.
The WhatsApp channel will be supported for all regions via Flows and the Sandbox Home page. However, initial support will not be available via the Messaging API.
Support for the WhatsApp channel via the Messaging API will be added in a future update. Stay tuned for further announcements.
Action Required:
Please ensure that you migrate your projects and data to the new sandbox environment before the decommission date.
For more information and FAQs, please refer to this link.
Overview
Webex Connect sandbox mode offer the following APIs for WhatsApp channel:
- Send WhatsApp API for sending a WhatsApp message
- Retrieve WhatsApp Status API to retrieve the delivery status of a message sent using Webex Connect
- Supported Message types: Text, Template, Media (Image, Video, Document, Audio and File), Contact and Location
Authentication
Webex Connect sandbox mode currently supports key based authentication using Service Key. JWT Authentication that's supported as part of the production accounts isn't available in sandbox mode at the moment.