WhatsApp APIs & SDKs


Webex Connect sandbox mode offer the following APIs for WhatsApp channel:

  • Send WhatsApp API for sending a WhatsApp message
  • Retrieve WhatsApp Status API to retrieve the delivery status of a message sent using Webex Connect
  • Supported Message types: Text, Template, Media (Image, Video, Document, Audio and File), Contact and Location


Webex Connect sandbox mode currently supports key based authentication using Service Key. JWT Authentication that's supported as part of the production accounts isn't available in sandbox mode at the moment.